Jhynette Powell
West Bay,Grand Cayman
Summary
Experienced customer service representative committed to delivering exceptional client experiences. Effective in establishing strong relationships and resolving challenges promptly. Proficient in training personnel and managing documentation while upholding compliance standards. Results-oriented with a focus on contributing to organizational goals.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Representative
Cayman National Bank
George Town, Grand Cayman
11.2021 - Current
- Trained new staff on customer service protocols and company policies.
- Handled difficult situations with tact, diplomacy, and professionalism; resolved escalated customer complaints in a timely manner.
- Educated customers about products, pricing and policies to address and resolve issues.
- Assisted in processing account-opening requests for new clients efficiently and accurately.
- Reviewed identification documents to ensure compliance with regulatory requirements.
- Supervised daily operations and ensured team adherence to company protocols.
- Maintained filing systems and categorized documents according to established procedures.
Childcare Volunteer Teacher's Aid
Quality Child Care PreSchool
West Bay, Grand Cayman
10.2018 - 02.2019
- Facilitated daily activities to promote social and emotional development.
- Supervised children during playtime to ensure safety and interaction.
- Maintained a clean and organized classroom environment for optimal learning.
- Assisted in maintaining an orderly classroom environment free from distractions.
Education
High School Diploma -
John Gray High School
Grand Cayman08-2019
Associate of Arts - Primary Education
University College of The Cayman Islands
Grand CaymanSkills
- Document organization and management
- Attention to detail
- Account processing
- Work independently
- Time management
- Verbal and written communication
- Multitasking
- Data entry
Timeline
Senior Customer Service Representative
Cayman National Bank
11.2021 - Current
Childcare Volunteer Teacher's Aid
Quality Child Care PreSchool
10.2018 - 02.2019
High School Diploma -
John Gray High School
Associate of Arts - Primary Education
University College of The Cayman Islands
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