Jill Masters
Ft. Thomas
Summary
To obtain a full time position utilizing my sales, catering, administrative, and organizational skills in a fast paced work environment. Excel at communication, teamwork, and adaptability, ensuring smooth operations and outstanding client satisfaction while managing productivity and efficient completion of tasks.
Overview
27
27
years of professional experience
Work History
Corporate Catering Sales Manager
The Summit Hotel
Madisonville, Ohio
03.2022 - Current
- Established relationships with clients by providing superior customer service.
- Collaborated with Executive Chef and Food & Beverage Director to develop creative menus that met client needs and budget requirements.
- Developed innovative and creative marketing strategies to promote catering services for the hotel.
- Prepared detailed proposals outlining menu options, costs, and details.
- Prepared contracts for clients outlining the terms, costs, & payment terms.
- Attended industry networkingevents & trade shows in order to stay in tune with current trends within.
- Identified new sources of revenue through cross-selling other hotel amenities such as audio and visual equipment rentals or sleeping room amenities.
- Organized promotional campaigns focused on increasing awareness of available catering services.
Corporate Sales Manager
Newport Aquarium
12.2017 - Current
- Maintained all corporate clients from booking to detailing
- Created new menus for smaller corporate clients with Catering Team
- Booked repeat clients and prospects for new clients
- Hosted Corporate Open House
- Maintained sales number databases for earnings, forecasting, & pacing
- Supported the Social Sales Manager with inquiries, leads, & bridal shows
- Supported Group Sales with planning speciality day events within the exhibit spaces
Social Catering Sales Manager
Spire Hospitality
Covington, KY
03.2021 - 03.2022
- Developed and implemented strategic sales plans to increase profits and maximize customer satisfaction.
- Researched and analyzed trends, monitored comparable market sets and identified potential target markets.
- Created catering menus for corporate events as well as weddings and social events while maintaining a cost-effective approach.
- Collaborated with chefs to develop creative menus that met client needs and budget requirements.
- Negotiated contracts terms with clients to ensure competitive pricing on food and beverages for catered events.
- Supported sales team members to drive growth and development.
Catering Sales Manager
Holiday Inn Eastgate
12.2016 - 12.2017
- Coordinated all sales and details for catered events both corporate and social
- Planned menu selections with detailing for social and corporate events including creating new menu ideas with the Executive Chef
- Executed events with detail and precision
- Booked repeat clients and prospected for new clients
- Hosted City Wide Events
- Hosted Bridal Shows & Expos
Catering Sales Coordinator
Chef’s Choice Catering, A Kroger Company
12.2010 - 12.2016
- Maintained Sales Contacts
- Involvement with Northern Kentucky Chamber for new business
- Handled info calls for prospective new business
- Made sales calls for repeat and new clients with Cold Calling
- Managed all details and schedules for client meetings, social events, and weddings
- Coordinated all details for Social and Corporate gatherings
Catering Sales Manager
Drawbridge Inn
12.2007 - 12.2009
- Maintained weekly reports
- Handled info calls for prospective new business
- Made sales calls for repeat and new clients
- Managed all details and schedules for client meetings, social events, and weddings
- Completed room diagrams and layouts for events
- Coordinated all Social and Corporate gatherings
Sales Production Assistant
Northern Kentucky Convention and Visitors Bureau
12.2004 - 12.2007
- Administrative assistant to corporate level sales managers
- Created and maintained sales databases
- Frequent sales calls with clients and client prospecting
- Maintained all sales files both in hard copy and in Breeze
- Represented company as a trade show follow up consultant
- Managed Bureau Hero Nominations and presentations
- Maintained the Champions Club of Northern Kentucky
Boutique Manager
Something Special Gift Boutique
12.2003 - 12.2004
- Managed store inventory and assured quality of merchandise
- Worked closely with all customers and vendors
- Generated fundraiser marketing and promotional items for store
Front Desk Agent Promoted to Lead Agent
Commonwealth Hotels, Inc.
12.1999 - 12.2003
- Trained new associates and maintained associates schedule
- Managed guest complaints
- Made reservations in the computer system and checked guest in/out
- Billed customer accounts (personal as well as corporate)
- Managed sales projects
- Scheduled front desk associates
- Monitored and maintained all meeting room and wedding group sales
- Proven success in managing and maintaining sales filing
- Handled customer comments and complaints
Education
Associate of Applied Business - Marketing Management
Cincinnati State Technical and Community College
Cincinnati, OH12.2010
Associate of Fine Arts - Photography
Northern Kentucky University
Highland Heights, KY12.1999
Skills
- General Administrative Duties
- Account Development and Retention
- Client Relations
- Sales Training Coaching
- Time & Task Management
- Negotiations
- Strategic Alliances & Business Partnerships
- Cold Calling
- Prospecting
- Closing
- Event Planning
- Coordination
- Menu Planning
- Creating and Maintaining Databases
- Creating & Coordinating weekly schedules for employees
- Proficient in Word, Excel, Delphi, SalesForce, Caterease, and PowerPoint
Timeline
Corporate Catering Sales Manager
The Summit Hotel
03.2022 - Current
Social Catering Sales Manager
Spire Hospitality
03.2021 - 03.2022
Corporate Sales Manager
Newport Aquarium
12.2017 - Current
Catering Sales Manager
Holiday Inn Eastgate
12.2016 - 12.2017
Catering Sales Coordinator
Chef’s Choice Catering, A Kroger Company
12.2010 - 12.2016
Catering Sales Manager
Drawbridge Inn
12.2007 - 12.2009
Sales Production Assistant
Northern Kentucky Convention and Visitors Bureau
12.2004 - 12.2007
Boutique Manager
Something Special Gift Boutique
12.2003 - 12.2004
Front Desk Agent Promoted to Lead Agent
Commonwealth Hotels, Inc.
12.1999 - 12.2003
Associate of Fine Arts - Photography
Northern Kentucky University
Associate of Applied Business - Marketing Management
Cincinnati State Technical and Community College
Awards
- Employee of the Month Commonwealth Hotels
- United Way Campaign Head: Commonwealth Hotels
- We Care Committee President: Commonwealth Hotels
- Drive Revenue Award, Commonwealth Hotels
- Leading The Way – Choose Love: Newport Aquarium
References
- Mrs. Danielle Fuller, HR, St. Eliza Elizabeth HealthHealthcare (859) 394-8229, Danielle1fuller@gmail.com
- Mrs. Carla Quercioli, Services Director, MeetNKY (859) 261-4677, cquercioli@nkycvb.com
- Ms. Lindsey Jett, Sales Manager, The Summit Hotel, (937) 830-5466
- Mrs. Jennifer Flowers, Senior Convention Services Manager, The Summit Hotel (513) 314-7502
- Kori Cruse, Lab Technician, Cincinnati Children's Hospital (859) 992-5831
Organizations and Hobbies
- MOM’s Club of Independence, Membership VP
- First Baptist Cold Spring Women’s Softball and Co-Ed Volleyball
- Woodfill Elementary PTO/Festival Chair for Outdoor Foods
- Northern Kentucky Chamber of Commerce, Women Initiative Group
- CTA Certified
- MPI, Midwest Region
Highlight and Qualifications
- Motivated sales and catering professional with more than 20 years of experience; including outside sales as well as experience in sales management and training.
- Natural communicator and team leader with strong motivational and interpersonal relations skills.
- Outstanding networking abilities.
- Computer proficiency includes MS Word, Excel, PowerPoint, Outlook, Delphi, Caterease, Lightspeed, CI/TY, Salesforce, and Breeze.