Jillian Rietl
Louisville
Summary
Enthusiastic Front Line Crew Member with 20 years of varied experience serving as face and personal image of retail stores and many high-end restraunts. Flexible and outgoing team player with passion to grow business by building customer relationships. Committed to learning business processes and products thoroughly and addressing every customer concern or question with accuracy and courtesy.
Overview
2
2
years of professional experience
2000
2000
years of post-secondary education
1
1
Certification
Work History
Front Line Crew Member
Wendys Restaurant
Louisville
08.2024 - 03.2025
- Prepared and assembled food orders according to restaurant standards.
- Provided friendly and efficient customer service during peak hours.
- Maintained cleanliness and organization of dining and kitchen areas.
- Provided leadership and direction to staff members while fostering an atmosphere of teamwork.
- Created a positive learning environment that encourages teamwork and respect.
Server Trainer
Bristol bar and grill
Louisville
08.2023 - 07.2024
- Trained new servers on menu knowledge and customer service techniques.
- Conducted regular training sessions to improve team skills and efficiency.
- Assisted management in developing training materials and resources for staff.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
Education
Jefferson County High School
Louisville, KYSkills
- Food preparation
- Customer service
- Team leadership
- Menu training
- Multi task
- Reliable
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Positive reinforcement
- Active listening
- Scheduling and planning
- Food preparation assistance
- Food safety compliance
- Upselling strategies
- Menu memorization
- Maintaining cleanliness
- Complaint handling
- Cleanliness and hygiene
- Cash handling expertise
- Patience and empathy
- Food safety
- Food and beverage service
- Serve customers
- [State] food handler certified
- Espresso and tea beverage service
Certification
- Serv safe 2025.
Affiliations
- I like to paint wooden pieces
- Taking my big baby my dog on walks
- Bike riding downtown at the waterfront
- Helping my mothers patient when I can and when she needs me.
- Randomly picking up trash in the downtown area
- Hanging out with my niece and playing board games with her and also her favorite online game roblox. Her laugh is the best
Languages
English
Full Professional
Spanish
Beginner
References
References available upon request.
Timeline
Front Line Crew Member
Wendys Restaurant
08.2024 - 03.2025
Server Trainer
Bristol bar and grill
08.2023 - 07.2024
Jefferson County High School