Jin Hui Su
Lexington
Summary
Results-driven Area Manager with a strong focus on operations management, team development, and process improvement. Successfully enhanced productivity and efficiency across multiple departments, fostering a culture of safety, inclusion and high performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Area Manager
Amazon
12.2022 - 03.2024
- Oversaw daily operations across multiple departments, ensuring adherence to company standards and policies.
- Led team performance initiatives, enhancing productivity and efficiency through targeted training programs.
- Developed strategic plans for process improvement, identifying key opportunities for growth within department
- Analyzed operational metrics to drive improvements and optimize resource allocation across regions.
- Managed teams ranging from 30-150 associates.
Process Assistant/Supervisor
Amazon
08.2021 - 12.2022
- Streamlined inventory management processes to enhance order fulfillment efficiency.
- Coordinated cross-functional teams to resolve operational challenges and improve workflow.
- Implemented best practices for quality assurance, reducing errors during package preparation.
- Developed training materials and conducted sessions to onboard new employees effectively.
Warehouse Associate
Amazon
05.2020 - 08.2021
- Operated warehouse equipment, including pallet jacks, to maintain efficient material handling.
- Received, inspected, and stored incoming products to ensure inventory accuracy and quality control.
- Collaborated with team members to streamline order processing and reduce delays.
- Trained new associates on safety protocols and operational procedures to enhance workplace efficiency.
Manager
Asian Fusion Bar and Restaurant
01.2016 - 03.2020
- Supervised daily restaurant operations, ensuring efficient service and customer satisfaction.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Developed staff training programs, enhancing team performance and service quality.
- Implemented cost control measures, optimizing budget allocation and resource usage.
- Monitored health and safety compliance, maintaining high standards in food preparation and handling practices.
Manager
Hong Kong Restaurant
03.2014 - 01.2016
- Supervised daily operations to ensure high-quality food preparation and service standards.
- Trained and mentored staff in customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated special events, enhancing guest experiences through tailored service offerings.
Supervisor
Hong Kong Restaurant
01.2013 - 03.2014
- Supervised daily operations ensuring adherence to quality standards and service excellence.
- Trained and mentored staff on menu items, food safety, and customer service protocols.
- Coordinated workflow among kitchen and front-of-house teams to enhance operational efficiency.
- Implemented inventory management practices reducing waste and optimizing supply levels.
Waiter
Hong Kong Restaurant
08.2011 - 01.2013
- Provided exceptional customer service in fast-paced dining environment.
- Accurately took and relayed orders to kitchen staff for timely meal preparation.
- Assisted in training new staff on restaurant procedures and service standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Education
Associate of Science - Nursing
Sullivan University
Lexington, KY03-2026
Associates of Science
College of Lake County
Grayslake, IL01-2011
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
Accomplishments
- College of Lake County representative- North Chicago Day parade, promoting the importance of education in lower income communities (2009)
- President of the International Student Council (2009-2010)
- Vice-president of Asians at Amazon affinity group (2022-2023)
- President of Asians at Amazon affinity group (2023-2024)
Certification
- BLS certified (CPR and AED)- American Heart Association
Timeline
Area Manager
Amazon
12.2022 - 03.2024
Process Assistant/Supervisor
Amazon
08.2021 - 12.2022
Warehouse Associate
Amazon
05.2020 - 08.2021
Manager
Asian Fusion Bar and Restaurant
01.2016 - 03.2020
Manager
Hong Kong Restaurant
03.2014 - 01.2016
Supervisor
Hong Kong Restaurant
01.2013 - 03.2014
Waiter
Hong Kong Restaurant
08.2011 - 01.2013
Associate of Science - Nursing
Sullivan University
Associates of Science
College of Lake County