Jeffrey JJ Schmalz
Mount Sterling,KY
Summary
Dynamic Warehouse Material Handler with proven success at Nestle, enhancing operational efficiency through effective inventory management and safety adherence. Skilled in heavy lifting and problem-solving, I implemented process improvements that reduced errors and optimized workflows, fostering teamwork and collaboration in fast-paced environments.
Professional sales representative with strong expertise in call center environments. Proven track record of surpassing sales targets through effective communication and persuasive techniques. Adept at fostering team collaboration and adapting to changing circumstances to ensure optimal results. Skilled in customer relationship management, conflict resolution, and utilizing sales software to maximize productivity. Reliable and results-driven, consistently contributing to team goals and customer satisfaction.
Professional with extensive background in security operations, skilled in risk assessment, incident response, and maintaining safety protocols. Strong focus on team collaboration and achieving optimal results, adaptable to changing needs, and reliable under pressure. Possesses critical thinking, effective communication, and keen observational skills, ensuring secure environment and contributing positively to organizational goals.
Overview
12
12
years of professional experience
Work History
Warehouse Material Handler
Nestle
Mount Sterling, KY
01.2023 - Current
- Inspected incoming shipments for accuracy and quality, ensuring compliance with safety standards.
- Collaborated with team members to optimize inventory management and streamline order fulfillment processes.
- Maintained cleanliness and organization of work area, enhancing overall operational efficiency.
- Assisted in training new hires on safety protocols and proper equipment handling procedures.
- Utilized warehouse management systems to track inventory levels and update stock records accurately.
- Located materials and supplies by pulling and verifying items on production orders.
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Observed safety procedures and practices to prevent injury.
- Loaded trucks with outgoing shipments, adhering to weight restrictions and proper stacking methods to minimize risk of damage during transit.
Warehouse Material Handler
Ryder Logistics
Mount Sterling, KY
08.2019 - 01.2023
- Implemented process improvements that reduced material handling errors, contributing to productivity gains.
- Sorted materials for scanning to meet production goals.
- Operated various types of equipment, such as forklifts and pallet jacks, to safely transport materials throughout the facility.
- Collaborated with team members to optimize workflow, improving overall warehouse efficiency.
- Maintained a clean and safe work environment by following safety protocols and conducting regular inspections.
- Leveraged forklift, hand truck or electric dolly to move or stack materials.
- Assisted in training new employees on proper material handling procedures, ensuring consistent high-quality performance.
- Adhered to safety guidelines and regulations to reduce risk of damage or injury.
Security Patrol Officer
Allied Universal Security Services
Mount Sterling, KY
01.2018 - 08.2019
- Monitored premises to prevent and detect signs of intrusion or unauthorized activity.
- Conducted regular patrols to ensure safety and security compliance across designated areas.
- Responded promptly to alarms and incidents, assessing situations for appropriate action.
- Collaborated with law enforcement during emergencies to enhance incident response effectiveness.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
- Trained new officers on protocols, procedures, and emergency response techniques to ensure readiness.
- Implemented security measures that improved overall safety standards within the facility.
- Provided exceptional customer service while addressing concerns from residents, visitors, and staff members.
- Monitored premises to ensure safety and security of personnel and property.
Call Center Sales Representative
Pearl Insurance
Winchester, KY
01.2017 - 01.2018
- Exceeded sales targets by implementing effective communication strategies and product knowledge.
- Developed strong rapport with clients through active listening and tailored solutions.
- Trained new team members on call protocols, enhancing overall productivity and performance.
- Streamlined customer follow-up processes, improving response times and satisfaction rates.
- Leveraged CRM systems to track interactions, ensuring accurate customer data management.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
Customer Service Associate
Lowes Home Improvment
Mount Sterling, KY
01.2016 - 01.2017
- Delivered exceptional customer service by resolving inquiries and providing product knowledge.
- Assisted customers in locating products, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Maintained store presentation standards through organized displays and inventory management.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Retail Sales Associate Cashier
Kroger
Mount Sterling, KY
01.2014 - 01.2016
- Processed transactions accurately using point-of-sale systems to enhance customer experience.
- Assisted customers with product inquiries, fostering a positive shopping environment.
- Maintained store organization and cleanliness, ensuring compliance with safety standards.
- Trained new cashiers on register operations and customer service protocols.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Monitored cash drawer accuracy and performed end-of-shift reconciliations efficiently.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Bath County High School
Owingsville, KY05.2010
Certified Nurses Aid - Nurses Aid Training
Maysville Community & Technical College
Mount Sterling, KY05.2013
Skills
- Warehouse safety
- Heavy lifting
- Labeling and tagging
- Loading and unloading
- Inventory transport
- Workplace cleanliness
- Adherence to procedures
- Shipment preparation
- Order picking
- Shipping and receiving
- Pallet jack handling
- Package handling
- Call center customer service
- Goal-oriented mindset
- Building rapport
- Performance tracking
- Industry awareness
- CRM software
- Script adherence
- Call handling
- Script reading
- Warm calling
- Sales proficiency
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Languages
English
Native or Bilingual
Timeline
Warehouse Material Handler
Nestle
01.2023 - Current
Warehouse Material Handler
Ryder Logistics
08.2019 - 01.2023
Security Patrol Officer
Allied Universal Security Services
01.2018 - 08.2019
Call Center Sales Representative
Pearl Insurance
01.2017 - 01.2018
Customer Service Associate
Lowes Home Improvment
01.2016 - 01.2017
Retail Sales Associate Cashier
Kroger
01.2014 - 01.2016
Certified Nurses Aid - Nurses Aid Training
Maysville Community & Technical College
High School Diploma -
Bath County High School