Summary
Overview
Work History
Skills
Timeline
Generic

Jody Fredwest

Villa Hills

Summary

With a proven track record at Grit Strength Fitness and Nutrition, I excel in operations management and fostering strong client relationships. My strategic approach to business planning and customer service has significantly enhanced brand loyalty and operational efficiency. Skilled in personnel management and decision-making, I bring a dynamic blend of hard and soft skills to achieve outstanding results.

Overview

22
22
years of professional experience

Work History

Owner/Operator

Grit Strength Fitness and Nutrition
02.2021 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.

Manager/Bartender

Strasse Haus
09.2012 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.

Personal Trainer

Swing This Kettlebell
02.2020 - 02.2021
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Improved client fitness levels by developing personalized workout plans and monitoring progress.
  • Increased client retention through consistent communication, motivation, and support.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Designed specific workout systems for individual clients based on performance ability.
  • Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Fostered a positive workout environment with upbeat energy and professional demeanor.
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Developed and implemented creative exercise programs to keep clients engaged and motivated.
  • Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.

Manager/bartender

Mulligans Pub
01.2003 - 01.2012
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Personnel management
  • Operations oversight
  • Relationship management
  • Client relationship management
  • Strong work ethic
  • Decision-making
  • Dependable and reliable
  • Customer service
  • Customer-oriented
  • Accurate record keeping
  • Lift up to number pounds
  • Time management
  • Attention to detail
  • Verbal and written communication
  • Heavy lifting

Timeline

Owner/Operator

Grit Strength Fitness and Nutrition
02.2021 - Current

Personal Trainer

Swing This Kettlebell
02.2020 - 02.2021

Manager/Bartender

Strasse Haus
09.2012 - Current

Manager/bartender

Mulligans Pub
01.2003 - 01.2012

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Jody Fredwest