Joe Estrada

• Manage opening and closing responsibilities for daily restaurant operations
• Oversee food preparation, quality control, and kitchen workflow in a fast-paced environment
• Work across multiple roles including line cook, prep cook, and expeditor to ensure smooth service
• Maintain a positive attitude while solving problems quickly during busy shifts
• Regularly interacted with customers to ensure satisfaction and resolve concerns
• Contributed to a strong team culture and high service standards

Notable Achievements

• Restaurant received several recognitions during my time there, including the BBB Spark Award for excellence in business practices

• Trained and worked in all three major areas of operations: kitchen, front counter, and drive-thru
• Developed strong multitasking skills in a high-volume environment
• Provided friendly and efficient customer service during busy service hours
• Demonstrated adaptability and reliability by quickly learning multiple roles

• Greet guests warmly and create a positive first impression for the restaurant
• Manage seating arrangements to ensure efficient service flow
• Answer phone calls and assist guests with reservations and questions
• Support the team by assisting bussers and servers during busy shifts
• Build strong relationships with coworkers to maintain a smooth and positive work environment