Joe Fay
Lexington
Summary
Dynamic operations leader with a track record of optimizing processes across multiple departments. Focused on cultivating high-performing teams and exceeding performance goals while enhancing safety and productivity. Proven ability to implement strategic initiatives that drive operational excellence and improve the associate experience.
Overview
4
4
years of professional experience
Work History
Area Manager
Amazon
08.2024 - Current
- Lead and optimize end-to-end operations across multiple departments, overseeing 50–100+ associates to consistently deliver on safety, quality, and productivity goals.
- Cultivated high-performing teams by coaching and developing frontline leaders, fostering accountability, continuous improvement, and operational excellence.
- Partnered with safety, PXT, and learning teams to implement initiatives enhancing associate experience, engagement, and workplace safety.
- Directed shift operations, provided feedback and recognition to enhance performance and executed tasks with speed, precision, and efficiency.
- Shift Metrics (During Peak):
- Overperformed Rate: Shift 48.26 vs. OP% 46.90 (Grand Total 1.36)
- Support: Shift 101.56 vs. OP% 92.1
- TPH: Shift 28.55 vs. OP% 27.70
- Connections Score:
- SBI: 0% | SLI: 5% | LOI: 0%
- Projects:
- Decant Relocation: Redesigned decant layout across 14 lines, maximizing floor space and improving traffic flow, safety, and efficiency.
- Pallet Wrapper Relocation: Moved pallet wrapper in Transship to eliminate space constraints, improving workflow and safety.
- Transship Kickout: Replaced dwell associates with Transship PA, saving ~90,000 Labor hours across 4 corners and estimate of 200k for the year.
- Fastenal Toppers: Implemented signage to prevent unsafe storage on Fastenal machines.
- Unique PS Badges: Enabled mobiles/Line PA to move escalated items directly, reducing PS backlog and improving problem resolution speed.
Logistics Account Executive
TQL
01.2023 - 12.2023
- Exceeded sales and performance goals by managing customer relationships and implementing strategic cross-selling initiatives.
- Leveraged market insights to develop and implement growth strategies, enhancing revenue and profitability.
- Addressed client inquiries on services, pricing, and credit terms while identifying and resolving workflow inefficiencies.
Account Executive
Silver Star Partner
01.2022 - 12.2023
- Developed and executed strategic sales plans using market, customer, and competitor insights.
- Delivered presentations that identified revenue opportunities through comprehensive trend analysis.
- Cultivated and strengthened client relationships, consistently surpassing sales quotas.
Education
Bachelor of Arts (B.A.) - Integrated Strategic Communication
University of Kentucky
Lexington, KY12-2022
Skills
- Ownership
- Bias for Action
- Earn Trust
- Project Management
- Problem-Solving
- Adaptability
- Microsoft Office Suite
- Safety management
Timeline
Area Manager
Amazon
08.2024 - Current
Logistics Account Executive
TQL
01.2023 - 12.2023
Account Executive
Silver Star Partner
01.2022 - 12.2023
Bachelor of Arts (B.A.) - Integrated Strategic Communication
University of Kentucky