Johanna Balch
Paintsville
Summary
Proven Customer Service Representative at Paintsville Utilities, adept in customer engagement and active listening, significantly enhanced customer relationships . Excelled in high-stress conflict resolution and efficient problem-solving, demonstrating exceptional customer relations and cash register proficiency. Achieved notable sales increases by fostering strong client relationships at Barryville Emporium.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Paintsville Utilities
06.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Assistant
Paintsville Golf Course
09.2021 - 08.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Retail Sales Representative
Barryville Emporium
05.2022 - 09.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Applied Science -
Big Sandy Community And Technical College
Prestonsburg, KY05-2025
High School Diploma -
Johnson Central High School
Paintsville, KY05-2023
Skills
- Customer service
- Customer engagement
- Customer relations
- Active listening
- Task prioritization
- Cash register operation
Certification
CPR certified
Timeline
Customer Service Representative
Paintsville Utilities
06.2024 - 08.2024
Retail Sales Representative
Barryville Emporium
05.2022 - 09.2022
Sales Assistant
Paintsville Golf Course
09.2021 - 08.2023
Associate of Applied Science -
Big Sandy Community And Technical College
High School Diploma -
Johnson Central High School
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