John Daddona
Hardinsburg
Summary
Service Operations Supervisor with a proven track record at Boyd Cat, I work hard daily overseeing service operations and ensuring high standards of performance. Utilizing strong leadership and problem-solving skills to drive team success and operational efficiency. I was a good service technician and still am not afraid to roll my sleeves up and get right into a job to help my technicians and customers out. I go above and beyond to be the best everyday.
Overview
11
11
years of professional experience
Work History
Service Operations Supervisor
Boyd Cat
06.2023 - Current
- Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
- Trained team members on best practices, enhancing productivity and operational efficiency.
- Implemented process improvements that streamlined workflows and increased technician productivity
- Analyzed performance metrics to identify areas for improvement and optimize service operations with Power BI
- Reduced employee turnover by creating a positive work environment and offering opportunities for professional growth.
- Enhanced team productivity by providing consistent coaching, feedback, and performance evaluations.
Service Writer
Boyd Cat
07.2021 - 06.2023
- Managed service operations When my supervisor was out of the office. This included scheduling technicians daily.
- Coordinated communication between technicians and customers to facilitate effective service of there machinery.
- Developed detailed service quotes based on customer needs and equipment diagnostics.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among our customers and technicians.
Field Service Technician
Boyd Cat
10.2019 - 07.2021
- Diagnosed and repaired complex mechanical issues in field settings. With minimal oversite.
- Completed many CAT specific training classes.
- Followed safety procedures to avoid injuries in field.
- Conducted routine maintenance and safety checks on equipment to ensure optimal performance.
- Trained apprentice technicians on best practices for troubleshooting and repairs.
- Developed detailed service reports documenting repairs, maintenance, and customer interactions.
- Maintained a high level of professionalism in all interactions with customers, consistently receiving positive feedback for exceptional service, From my manager and supervisor.
Earthmoving Shop Technician
Boyd Cat
06.2014 - 10.2019
- Operated and maintained various machinery, ensuring optimal performance and safety standards.
- Diagnosed and repaired equipment issues promptly, minimizing downtime and maintaining productivity.
- Trained apprentice technicians on best practices in equipment handling and troubleshooting techniques.
- Collaborated with team members to enhance problem-solving capabilities during complex repairs with apprentices and shop techs.
- Contributed to a safer work environment by consistently following safety protocols and procedures.
- Kept shop clean, organized regularly recognized by my supervisor.
Education
Associate of Applied Science - Heavy Equipment Repair Caterpillar Specific
Illonois Central College
Peoria, IL01-2016
High School Diploma -
Fairdale High School
Fairdale, KY06-2014
Skills
- Workforce planning
- Positive attitude
- Customer service
- Goal oriented
- Workplace safety
- Critical thinking
- Team leadership
- Trustworthy and honest
- Crew leadership
- Employee training and development
- Heavy equipment operation
- Staff training and development
- Employee supervision
Accomplishments
I have a complete caterpillar training portfolio.
Timeline
Service Operations Supervisor
Boyd Cat
06.2023 - Current
Service Writer
Boyd Cat
07.2021 - 06.2023
Field Service Technician
Boyd Cat
10.2019 - 07.2021
Earthmoving Shop Technician
Boyd Cat
06.2014 - 10.2019
Associate of Applied Science - Heavy Equipment Repair Caterpillar Specific
Illonois Central College
High School Diploma -
Fairdale High School
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