Summary
Overview
Work History
Education
Skills
Community Service
Awards
Skills Summary
Timeline
Generic

John Fitzgerald Thompson

Grand Cayman,Cayman Islands

Summary

Dynamic IT leader with comprehensive expertise at Caribbean Utilities Company, Ltd., focusing on project management and strategic planning.

Overview

21
21
years of professional experience

Work History

Manager, IT Operations & Infrastructure

Health Services Authority
01.2010 - 01.2016
  • Coordinated the following operating systems: Windows 2010 Server, and Exchange 2010, Networking protocols DHCP and DNS, Double Take, Arch-serve Backup and McAfee Enterprise Suite.
  • Project manager for Mitel 3300 PBX (VoIP), and also Cisco wireless Access Points, Project Manager for Server Virtualization, CCTV and Access Control.
  • Project Manager for HP Storage upgrade, HP MSA 2040.
  • Managed major network components, network operating systems and basic computer hardware.
  • Ensured that operations of the IT Departments were in alignment with the business objectives of the organization as a whole.
  • Analyzed and make recommendations of necessary modification for business improvements, with the overall mandate to plan, coordinate, direct, and design IT-related activities within the organizations.
  • Worked closely with decision makers across departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organizations.
  • Defined and implemented IT policies, procedures and best practices along with monitoring and assess periodically such policies for efficiency and effectiveness.
  • Played an integral role as a senior staff member in contributing to both the short and long-term strategic and day-to-day operational plans, including, but not limited to: preparing, driving, and continually testing and improving Business Resumption, Continuation and Disaster Recovery Planning for the organization and its clientele.
  • Maintained in-depth knowledge of maintaining Sarbannes Oxley compliancy and requirements to integrate into policy.
  • Designed, tested and conducted troubleshooting for operational issues.
  • Possessed strong project management skills and was a self-motivated team player with the ability to function independently and effectively in a self-directed environment.

Manager, IT Services

Caribbean Utilities Company, Ltd.
01.1995 - 01.2008
  • Led IT operational and strategic planning, including fostering innovation, planning projects, organizing and negotiating the allocation of resources.
  • Managed and monitored development, maintenance, upgrades and support of all IT systems, including servers, PCs, operating systems, hardware, software and peripherals.
  • Managed all financial aspects of the IT Department including developing and managing corporate IT budget.
  • Developed business case justification and cost/benefit analysis for IT spending and initiatives.
  • Developed and implemented all IT policies and procedures, including those for architecture, security, disaster recovery and business continuation, standards, purchasing and service provision.
  • Benchmarked, analyzed, and monitored internal and external reporting responsibilities.
  • Required to make recommendations for the continual improvement and growth of the IT infrastructure and IT systems, including wireless technology.
  • Supervised the provision of end-user services, including help desk and technical support services.
  • Worked closely with stakeholders to define business and systems requirements for new technology implementations.
  • Provided human resource functions in day-to-day direction and management of staff including employee development and team building.
  • Played an integral role in the recruitment, discipline and termination as required along with periodic employee evaluations that ensured compliancy with company policies and procedures and working to the best of their abilities.
  • Spearheaded IT Steering Committee.
  • Served as Project leader for Windows 2003.
  • Served as Project leader for Disaster Recovery and Business Continuity.

Senior Network Administrator

Caribbean Utilities Company, Ltd.
01.1998 - 01.2006

Network Administrator

Caribbean Utilities Company, Ltd.
01.1995 - 01.1998

Education

Bachelor of Science Degree - Computer Science

Tampa Technical Institute
01.2001

Microsoft Certified Systems Engineer -

01.2000

Skills

  • Project management
  • IT infrastructure management
  • Disaster recovery planning
  • Network troubleshooting
  • Policy development
  • Strategic planning
  • Problem solving
  • Policy implementation

Community Service

  • Rotary Club Central, Member, 2004 - 2012
  • Big Brothers Big Sisters Executive Board, Mentor/Member, 2005 - 2007
  • Cayman Islands Government Central Tenders Committee, 2008 - 2016
  • Trade & Business Licensing Board, 2008 - 2016
  • Information and Technology Communications Authority (ITCA), 2008 - 2016
  • Business Staffing Plan Board, 2008 - 2016

Awards

Paul Harris Fellow, Rotary Foundation for Rotary International

Skills Summary

Information technology, 2010 - 2016

Timeline

Manager, IT Operations & Infrastructure

Health Services Authority
01.2010 - 01.2016

Senior Network Administrator

Caribbean Utilities Company, Ltd.
01.1998 - 01.2006

Manager, IT Services

Caribbean Utilities Company, Ltd.
01.1995 - 01.2008

Network Administrator

Caribbean Utilities Company, Ltd.
01.1995 - 01.1998

Bachelor of Science Degree - Computer Science

Tampa Technical Institute

Microsoft Certified Systems Engineer -

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John Fitzgerald Thompson