John Foutch
Wilmore
Summary
Committed professional with extensive experience at Auto Owners Insurance, excelling in claims processing and customer service. Proven ability to resolve conflicts and lead teams effectively. Skilled in investigation techniques and training development, consistently delivering exceptional results while fostering a positive environment. Reliable and trustworthy, committed to achieving organizational goals. Dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company. Skilled in interviewing, records searching and documentation. Excellent critical thinking and organizational abilities. Proficient in insurance policy coverage levels, industry practices and compliance requirements.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Branch Claims Representative I
Auto Owners Insurance
Lexington
07.2023 - Current
- Processed insurance claims by reviewing documents and verifying information.
- Communicated with clients to gather necessary details for claim evaluations.
- Evaluated insurance claims to determine validity and coverage options.
- Investigated claims by gathering evidence and interviewing involved parties.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
Customer Service Representative
CINTAS, Professional Uniform and Facility Services
Lexington
01.2023 - 05.2023
- Assisted customers with inquiries regarding uniform and facility services.
- Processed orders and managed customer accounts efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained product knowledge to provide accurate information to clients.
Operations Manager / Fitness Director
Top Seed Tennis Club
Nicholasville
02.2022 - 11.2022
- Taught one-on-one and group fitness classes.
- Helped clients utilize fitness equipment properly using verbal instructions and demonstrations.
- Notified clients about class prices, promotions and available payment options.
- Scheduled class times and appointments according to client availability.
- Motivated clients to stay committed to preset fitness goals.
- Gathered appropriate workout equipment before class sessions and tracked facility inventories.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Responded to information requests from superiors, providing specific documentation and scheduling repairs, construction and/or maintenance appointments.
- Contributed to proposal and contract development, negotiations and meetings.
- Performed quality audits on both the bar and gym inventory.
Police Lieutenant
City of Nicholasville Police
Nicholasville
05.2001 - 10.2021
- Reduced process gaps while supervising 10-15 officers to ensure optimal productivity.
- Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
- Responded quickly to calls, questions and complaints from citizens to help in various situations.
- Reviewed and assessed criminal prosecution information, including search warrants, citations and complaints.
- Supervised crowds at busy events and provided security services to prevent injuries.
- Monitored serving of warrants and assisted in making required arrests.
- Reviewed paperwork and case files submitted by subordinate officers to verify accuracy and conformance to strict policies.
- Informed shift officers of properties to watch and noted criminals understood to be in patrol areas.
- Coordinated routine evaluations with local, state and federal regulatory agencies.
- Managed administrative needs of group, including recordkeeping and report writing, with team of 2 other supervisors.
- Advised commanding officers on weapons operations, capabilities and unforeseen operational problems.
- Asst. SWAT team commander 2016-2021
- Retired 10/2021
Education
Bachelor of Science - Criminal Justice
Eastern Kentucky University
Richmond, KY05.2001
High School Diploma -
Harrodsburg High School
Harrodsburg, KY05.1994
Skills
- Claims processing
- Customer account management
- Investigation techniques
- Issue resolution
- Conflict management
- Individualized Education
- Customer Service
- Reliable & Trustworthy
- People Skills
- Friendly, Positive Attitude
- First Aid/CPR
- Supervision & Leadership
- Training & Development
Certification
- Certified personal trainer, ACE Fitness - 2022
- Kentucky claims adjusters license - 2024
Accomplishments
- Member of SWAT team for 16 years. Served as Asst. Commander of team since 2016
- Received Supervisor of the Year 2015
- Nominated for Officer of the Year multiple times
- Promoted to Corporal (2014), Sergeant (2017) and Lieutenant (2021)
- Coordinator of the Nicholasville Police Department Fit Force Incentive program
- Defensive Tactics instructor
- Field Training Officer for 15+ years
Timeline
Branch Claims Representative I
Auto Owners Insurance
07.2023 - Current
Customer Service Representative
CINTAS, Professional Uniform and Facility Services
01.2023 - 05.2023
Operations Manager / Fitness Director
Top Seed Tennis Club
02.2022 - 11.2022
Police Lieutenant
City of Nicholasville Police
05.2001 - 10.2021
Bachelor of Science - Criminal Justice
Eastern Kentucky University
High School Diploma -
Harrodsburg High School