John Lyon
Wilmore
Summary
Results-driven professional with extensive experience as a Claims Adjuster at GSFS Group, adept at negotiating settlements and analyzing claims to maximize recovery. Demonstrates strong analytical thinking and exceptional customer service skills, consistently improving processes and resolving conflicts effectively. Committed to delivering high-quality outcomes in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Claims Adjuster
GSFS Group/Gulf States Toyota
Houston
07.2022 - 04.2025
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
Master Automotive Technician
Toyota On Nicholasville
Nicholasville
06.2019 - 07.2022
- Researched technical bulletins issued by manufacturers in order to stay up-to-date on current technologies.
- Communicated with parts department personnel regarding availability of needed parts in order to complete repairs in a timely manner.
- Performed complex diagnostic tests on vehicles to identify and resolve mechanical, electrical and computer-related issues.
- Repaired various types of engine failures including head gaskets, timing belts, water pumps and fuel injectors.
- Tested drivability of vehicles to ensure proper functioning after repairs were completed.
Lube Technician
Toyota On Nicholasville
Nicholasville
08.2015 - 06.2019
- Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
- Recognized safety hazards while working with tools and machinery in order to avoid injury or property damage.
- Disposed of used oil containers in accordance with local regulations.
Produce Associate
Sam's Club
Nicholasville
05.2014 - 08.2015
- Inspected products for quality assurance, removing any damaged or spoiled items from inventory.
- Assisted in setting up promotional displays in the department.
- Lifted heavy boxes of produce when required during stocking activities.
Cart Attendant
Sam's Club
Nicholasville
08.2012 - 05.2015
- Organized shopping carts in designated areas for easy retrieval by customers.
Cashier
Fitch’s IGA
Wilmore
06.2011 - 07.2012
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High School Diploma -
West Jessamine High School
Nicholasville, KY06-2012
Some College (No Degree) - Automotive Technology
Jefferson Community And Technical College
Louisville, KYSkills
- Claims investigation
- Settlement negotiation
- Policy interpretation
- Customer service
- Team collaboration
- Time management
- Analytical thinking
- Conflict resolution
- Active listening
- Ethical judgment
- Attention to detail
- Advanced oral and written communication skills
- Empathy and patience
Affiliations
- Camping
- Lawncare
- Historical reading
- Networking (basic home networks)
- Mediating conflict and debate.
Certification
- ASE A1-A8 (Master Automotive Technician)
- ASE L1 (Advanced Engine Performance Specialist)
Timeline
Claims Adjuster
GSFS Group/Gulf States Toyota
07.2022 - 04.2025
Master Automotive Technician
Toyota On Nicholasville
06.2019 - 07.2022
Lube Technician
Toyota On Nicholasville
08.2015 - 06.2019
Produce Associate
Sam's Club
05.2014 - 08.2015
Cart Attendant
Sam's Club
08.2012 - 05.2015
Cashier
Fitch’s IGA
06.2011 - 07.2012
High School Diploma -
West Jessamine High School
Some College (No Degree) - Automotive Technology
Jefferson Community And Technical College
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