John Riffe
Ashland
Summary
Dynamic pawnbroker with expertise at Tri-State Pawn & Jewelry Inc., excelling in negotiations and loan processing while enhancing customer satisfaction and ensuring compliance with ATF guidelines. Demonstrated skills in financial management and meticulous recordkeeping have led to significant improvements in operational efficiency. Recognized for optimizing inventory displays and driving sales through effective upselling techniques. Transitioning from a fast-paced retail environment further honed abilities in customer relations and financial transactions. Eager to leverage these strengths into a new professional opportunity that fosters growth and innovation.
Overview
2
2
years of professional experience
Work History
Pawnbroker
Tri-state Pawn & Jewelry Inc.
Ashland, KY
02.2024 - Current
- Checked, organized and displayed inventory attractively to promote patron interest.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Made loans on variety of items after closely inspecting item values, collecting payments or tangible property as collateral.
- Performed store open and close procedures as part of shift responsibilities.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Managed database of loan information and customer contact details in PawnMaster, maintaining accuracy and using data to improve pawn processes.
- Organized stock overflow room and moved stock to show room when space was available.
- Processed new inventory to ready for stocking on sales floor.
- Priced and resold items that remained unclaimed by owners.
- Organized store shelves to display most attractive inventory.
- Assessed quality and value of incoming items and offered customers loans.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assisted in receiving, stocking and distribution of merchandise.
Education
High School Diploma -
Boyd County High School
Ashland05-2025
Skills
- ATF guidelines
- Negotiations
- Loan processing
- Recordkeeping skills
- Financial management
- Negotiation
- Sales proficiency
- Upselling techniques
- Loan paperwork
- Drawer balancing
- Product restocking
- Strong computer skills
- System troubleshooting
- Problem-solving
- Heavy lifting
- Power tool operation
Timeline
Pawnbroker
Tri-state Pawn & Jewelry Inc.
02.2024 - Current
High School Diploma -
Boyd County High School