Professional leader with strong focus on team collaboration and achieving results. Proven ability to adapt to changing needs and drive team success. Skilled in managing operations, resolving conflicts, and optimizing processes. Known for reliability and fostering positive, productive work environment. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise
Overview
9
9
years of professional experience
Work History
Hub Lead Control Room Supervisor
United Parcel Service, UPS
06.2022 - Current
After working in all operations areas, I was moved to the Lead Control Room Supervisor role to not only take over the control room but learn every position and run the operations daily.
Learned the positions pretty quickly by effectively running all the chairs to the point where i could train others how to do it and have no problems
Communicated with Full-time management and manager to operate effectively and collectively
Answered directly to the division manager daily in order to help drive results for the building
Worked with feeders to get the needs of the operation done
Work with customer accounts any time, a problem occurs with that account we have
Provided exceptional support to colleagues, fostering a collaborative work environment conducive to success
Increased overall productivity by implementing new processes for task prioritization and time management.
Trusted to run operations daily through an HMI (Human Machine Interface) and cameras to maintain safety and efficiency to help create a safer work environment for all employees
Established clear lines of communication within the team, fostering a positive work environment that encouraged collaboration and teamwork among colleagues.
Operations Supervisor
United Parcel Services (UPS)
05.2019 - 06.2021
Promoted within 7 months of working with the company
Trained new employees on the procedures so they can perform their job in a safe-efficient manner.
Monitored safety of all employees; communicated with employees of all ages
Communicated with partners and employees
Multi-tasked and organized my area to direct employees to their assigned work
Reviewed paperwork and results with employees and management
Had full understanding around the operation after working in our small sort, outbound/ load, primary/ unload, safety, new hire orientation, control room and recruitment operations
Helped lead operations to their best production numbers and excelling our sort to #1 in the world countless times
Shadowed Full- Time management ad became the lead of all my areas
Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Hub Employee
United Parcel Service, UPS
11.2018 - 05.2019
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Trusted enough to trained others how to complete the job when needed
Passionate about learning and committed to continual improvement to seek that promotion
Omni-Position
Kroger
04.2016 - 11.2018
Cross-trained within multiple key positions of the store to step up when demand was needed such as produce, dairy, stock, and bagging.
Provided a positive customer experience when facing customer-centric tasks such as directing, loading, and answering questions.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Education
Marketing, Sports Business & Event Management
Northern Kentucky University – Haile / US Bank College of Business
05.2022
Skills
Proficient in Microsoft Word, Office, and PowerPoint
Teamwork and collaboration
Problem-solving
Attention to detail
Multitasking
Problem-solving abilities
Excellent communication
Team leadership
Safety policies and procedures
Adaptability and flexibility
Decision-making
Analytical thinking
Timeline
Hub Lead Control Room Supervisor
United Parcel Service, UPS
06.2022 - Current
Operations Supervisor
United Parcel Services (UPS)
05.2019 - 06.2021
Hub Employee
United Parcel Service, UPS
11.2018 - 05.2019
Omni-Position
Kroger
04.2016 - 11.2018
Marketing, Sports Business & Event Management
Northern Kentucky University – Haile / US Bank College of Business