John W. Harris Jr.
Lexington
Summary
Compassionate Eligibility Counselor with proven track record in case management and client advocacy. Specializes in policy interpretation and excels in communication and problem-solving. Known for high productivity and efficiency in assisting clients through complex eligibility processes. Committed to enhancing organizational goals while providing exceptional support to individuals.
Resourceful Inventory Specialist driven to maximize customer engagement and sales revenues. Organized team player adept at multitasking on complex assignments in challenging, fast-paced environments.
Overview
22
22
years of professional experience
Work History
Eligibility Counselor
Lexington Fayette Urban County Government
Lexington
01.2023 - Current
- Evaluated client eligibility for LFUCG programs based on collected information.
- Managed case files by creating profiles and assisting clients with supported services.
- Maintained accurate records of client interactions and entered data into the system.
- Answered client calls promptly to facilitate effective support.
- Collaborated with community organizations to improve outreach and service delivery.
- Attended meetings and programs to enhance support for Community and Resident Services clients.
- Gained knowledge of service programs to better assist clients in need of social services.
- Assisted clients with application processes and documentation requirements.
- Attended staff meetings to discuss current trends in welfare reform initiatives.
- Assisted clients in completing required paperwork for program enrollment.
President
Brookfield Chase Home Owners Association
Lexington
01.2023 - 01.2025
- Presided over daily operations of Brookfield Chase residential association.
- Led team of homeowners in various board roles, representing community interests.
- Ensured accuracy of meeting notes, financial records, and homeowner concerns.
- Coordinated venue bookings for meetings and community activities to address needs.
- Updated homeowners on potential neighborhood changes through effective communication.
- Recruited volunteers for essential roles within homeowner’s association.
- Facilitated conflict resolution among homeowners to promote harmony.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Facilitated community meetings, fostering engagement and collaboration among residents.
Parts Specialist Sr.
Lexington Fayette Urban County Government
Lexington
01.2019 - 01.2023
- Executed vendor payment procurement by creating and attaching purchase orders in PeopleSoft Financials.
- Managed inventory counts to ensure accuracy and facilitated vendor product ordering.
- Led team of parts specialists, delegating tasks for timely project completion.
- Communicated with vendors to confirm invoice accuracy and expedite payments.
- Assisted staff in efficiently identifying and sourcing required parts.
- Trained new employees on inventory management procedures and systems.
- Implemented process improvements for tracking parts orders and deliveries.
- Inspected incoming parts for accuracy against invoices and delivery documentation.
Public Service Worker Sr.
Lexington Fayette Urban County Government
Lexington
01.2016 - 01.2019
- Executed maintenance on centrificle and rotary load pumps, including mechanical seal replacements.
- Performed general landscaping and repairs for LFUCG property and sanitary sewer treatment plant.
- Assisted with equipment delivery, installation, setup, and teardown for facility meetings.
- Managed supply inventory, processed dump tickets for accurate payment, and prepared reports.
- Operated heavy equipment to support various operational tasks.
- Utilized machines and tools requiring minimal instruction, including power tools and mowers.
Customer Service Specialist
Best Buy
Lexington
01.2012 - 01.2019
- Collaborated with team members to address customers’ end-to-end needs effectively.
- Assisted customers with product inquiries and purchase decisions.
- Provided support for product returns and exchanges efficiently.
- Educated customers on technology services and product usage.
- Provided prompt and accurate processing for all customer transactions at front lanes and service areas.
- Ensured inventory integrity through adjustments and data collection tools.
- Completed and communicated stock counts consistently and accurately.
- Identified high shrink categories and communicated findings proactively.
- Implemented procedures to reduce shrinkage and theft risk.
- Developed strong customer relationships by serving as a trusted technology advisor.
- Scheduled in-home services using online platforms and assisted with new employee training.
Public Service Worker
Lexington Fayette Urban County Government
Lexington
01.2014 - 01.2016
- Dusting furniture, light fixtures.
- Removing garbage/recycling.
- Vacuuming carpets, sweeping/scrapping/washing floors, putting wet floor signs in areas that are wet for safety reasons.
- Cleaning restrooms and replenishing inventory.
- Set up meeting rooms according to specifications.
- Moving furniture & equipment to and from various locations throughout LFUCG facilities.
- In the absence of the stores clerk, deliver supplies and equipment to various buildings throughout LFUCG facilities.
- Completing forms tracking inventory and daily activities.
- Monitoring and updating inventory levels at various buildings through LFUCG facilities.
- Assisting stores clerk with maintaining stock bins, storeroom and other storage facilities in a clean and orderly condition; organizes supplies in bins and stacks to facilitate receipt and issuance.
- Picks up goods and supplies from vendors.
- Installation of cable wire runs for Ethernet to network server and Television lines.
- Install televisions and sound equipment onto wall mounts.
- Set up computer to work with televisions and applications.
Sales Associate
Ashley’s Furniture
Lexington
01.2010 - 01.2012
- Greeted guests in retail showroom, establishing rapport and understanding visit motivations.
- Presented tailored home furnishings options based on clients’ lifestyles, needs, and goals.
- Marketed new sales initiatives and special events to attract customer interest.
- Assisted customers with financing, purchasing, delivery processes, ensuring satisfaction.
- Enhanced product knowledge and sales techniques through ongoing professional training.
Fire Fighter Recruit
Lexington Fayette Urban County Government
Lexington
01.2009 - 01.2010
- Participated in firefighting and Emergency Management Training (including rescue).
- Working with various power equipment, ladders, and hoses.
- Received training and certification for operating emergency vehicles.
- State certified EMT through the LFUCG Fire Academy.
Sales Associate
HH Gregg
Lexington
01.2007 - 01.2009
- Greet customers from the point sincerely and enthusiastically without pressuring or becoming overbearing. Constantly look for and approach customers.
- Qualify the customer through listening and questioning.
- Show the customer the features and benefits that support customer needs established during the qualifying process. Explain various features as the customer uses the merchandise while continuing to qualify and eliminate objections.
- Consistently asks for the sale with every customer in the proper amount of time.
- Help customers make an informed decision based on their needs and wants with the best product knowledge.
- Stay up-to-date with all technology and product information.
- Keep up-to-date on stock levels and current promotions.
- Accurately input all sales orders and track them through the delivery or pickup process.
- Responsible for merchandising a specified area of the store (cleaning, tagging, ensuring all display items are accurate).
- Assist in developing and training of new associates when required.
Sales Associate
Greens Toyota
Lexington
04.2004 - 04.2007
- Coordinated emergency response plans for various natural disaster scenarios.
- Facilitated community outreach initiatives to enhance disaster awareness and readiness.
- Maintained communication systems for real-time updates during emergencies and crises.
- Coordinated the development of emergency response procedures and protocols for various hazard scenarios.
- Reviewed incident command structure documents for accuracy prior to implementation during an emergency situation.
- Assisted customers in selecting vehicles that met their needs.
- Collaborated with team members to maintain showroom presentation standards.
- Supported marketing initiatives by promoting special deals and events to clients.
Education
Diploma -
Bryan Station High School
Lexington, KY01.2001
Skills
- Computer operation
- Client eligibility evaluation
- Case management
- Vendor communication
- Conflict resolution
- Financial record accuracy
- Effective communication
- Problem solving
- Follow-up skills
- Microsoft Office proficiency
- Verbal communication
- Advocacy and counseling
- Documentation and reporting
- Government relations
- Heartsaver first aid CPR AED certification
- Organizational skills
- Confidential document handling
- Accurate message taking
- Customer relations management
- Heavy machinery operation
- Tool maintenance and repair
- TV and computer installation
- Video conferencing setup and support
- Cable installation and management
Timeline
Eligibility Counselor
Lexington Fayette Urban County Government
01.2023 - Current
President
Brookfield Chase Home Owners Association
01.2023 - 01.2025
Parts Specialist Sr.
Lexington Fayette Urban County Government
01.2019 - 01.2023
Public Service Worker Sr.
Lexington Fayette Urban County Government
01.2016 - 01.2019
Public Service Worker
Lexington Fayette Urban County Government
01.2014 - 01.2016
Customer Service Specialist
Best Buy
01.2012 - 01.2019
Sales Associate
Ashley’s Furniture
01.2010 - 01.2012
Fire Fighter Recruit
Lexington Fayette Urban County Government
01.2009 - 01.2010
Sales Associate
HH Gregg
01.2007 - 01.2009
Sales Associate
Greens Toyota
04.2004 - 04.2007
Diploma -
Bryan Station High School