Johndra Paige Slone
Mouthcard
Summary
Customer-focused retail professional with over 10 years of experience delivering exceptional service and leading store operations in fast-paced retail environments. Proven ability to manage teams, optimize daily operations, and consistently exceed sales and customer satisfaction targets. Skilled in staff training, inventory control, merchandising, and resolving customer concerns with efficiency and professionalism. Known for creating positive team cultures and building loyal customer relationships. Seeking to leverage strong leadership and service expertise in a Store Manager or senior customer service role.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
Work History
Store Manager
Double Kwik
Pikeville
08.2024 - Current
- Managed daily store operations and staff scheduling.
- Oversaw inventory management and stock replenishment processes.
- Trained new employees on customer service standards and procedures.
- Ensured compliance with safety regulations and company policies.
- Conducted regular team meetings to promote communication and collaboration.
- Addressed customer inquiries and resolved complaints promptly.
- Implemented visual merchandising strategies to enhance product displays.
- Monitored sales performance and adjusted strategies as needed.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits.
- Updated and maintained store signage and displays.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
Certified Phlebotomist
Pikeville Medical Center
Prestonsburg
06.2022 - 08.2024
- Collected blood samples using proper techniques and safety protocols.
- Prepared patients for procedures, ensuring comfort and understanding.
- Maintained cleanliness and organization in phlebotomy area.
- Documented patient information accurately in electronic health records system.
- Collaborated with healthcare team to ensure smooth workflow during busy hours.
- Monitored inventory of supplies, restocking as necessary to maintain efficiency.
- Educated patients on specimen collection processes and answered their questions.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Maintained a clean work area including disposing of used needles properly.
Front Desk Dental Representative
Pikeville Pediatric Dentistry
Pikeville
03.2020 - 09.2021
- Greeted patients warmly and checked them in for appointments.
- Managed patient records efficiently using dental software systems.
- Scheduled appointments and coordinated follow-up visits for patients.
- Maintained cleanliness and organization of the front desk area.
- Handled patient inquiries over the phone and in-person professionally.
- Processed insurance claims and verified patient information accurately.
- Prepared new patient files and updated existing records with new personal, insurance, and medical information.
- Greeted patients upon arrival, ensured all paperwork was completed accurately and in a timely manner.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Verified patient insurance coverage, communicated any changes to the appropriate personnel.
- Prepared documents for billing purposes according to established policies and procedures.
- Processed payments received from patients ensuring accuracy of entries into system database.
- Ensured compliance with HIPAA regulations concerning patient confidentiality and privacy rights.
Store Manager
Double Kwik
Pikeville
06.2015 - 03.2021
- Managed daily store operations and staff scheduling.
- Oversaw inventory management and stock replenishment processes.
- Trained new employees on customer service standards and procedures.
- Ensured compliance with safety regulations and company policies.
- Conducted regular team meetings to promote communication and collaboration.
- Addressed customer inquiries and resolved complaints promptly.
- Implemented visual merchandising strategies to enhance product displays.
- Monitored sales performance and adjusted strategies as needed.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits.
- Updated and maintained store signage and displays.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
Education
Pike County Central High School
Pikeville , KYSkills
- Inventory management
- Staff scheduling
- Sales strategy development
- Customer service standards
- Problem solving
- Effective communication
- Time management
- Recruiting and hiring
- Work Planning and Prioritization
- Personnel development
- Documentation and reporting
- Employee engagement
- Bank and safe deposits
- Customer service
- Customer response
- Multitasking and organization
- Leadership development
- Problem-solving
- Hospitality and accommodation
- Goals and performance
- Payroll management
- Team development
- Cash management
- Team building and leadership
Timeline
Store Manager
Double Kwik
08.2024 - Current
Certified Phlebotomist
Pikeville Medical Center
06.2022 - 08.2024
Front Desk Dental Representative
Pikeville Pediatric Dentistry
03.2020 - 09.2021
Store Manager
Double Kwik
06.2015 - 03.2021
Pike County Central High School