JOHN (HAYDEN) SHAVER
Louisville
Summary
Results-oriented professional with expertise in Team Leadership, Strategic Planning, and Operational Management. Proven ability to enhance project success through effective Communication and Organizational Skills. Strong track record in Quality Management and Process Improvement, delivering consistent outcomes while fostering a culture of Continuous Improvement.
Overview
18
18
years of professional experience
Work History
Quality Supervisor 3
MS Companies
01.2023 - Current
- Enhanced staff adherence to quality procedures by mentoring and training effectively.
- Boosted process efficiency by conducting audits and identifying improvement areas.
- Resolved non-conformities by implementing corrective actions, enhancing product reliability.
- Facilitated cross-functional collaboration to address and solve quality-related issues.
- Directed product inspection for 36 employees, ensuring quality control standards.
- Managed QA programs through effective coaching and delegation of responsibilities.
Lead Server/Shift Manager
Valhalla Golf Club
04.2021 - 01.2023
- Enhanced operational efficiency by streamlining food and beverage service protocols.
- Boosted team proficiency through structured training and mentorship programs.
- Reduced waste via effective inventory management systems and stock level optimization.
- Successfully executed special events by coordinating seamless food and beverage services.
- Increased menu appeal by integrating seasonal ingredients and trending flavors.
- Elevated financial oversight through precise cash handling and comprehensive budget analysis.
P/T 2DA SUPERVISOR WORLD FREIGHT FACILITY
UPS Freight
08.2019 - 05.2021
- Enhanced package delivery efficiency by overseeing daily operational processes.
- Identified improvement areas through performance metrics monitoring and analysis.
- Ensured seamless workflow and timely task completion within the department.
- Maintained team efficiency by applying strong leadership and problem-solving skills.
- Boosted productivity through implementing efficient workflows and setting clear expectations.
- Fostered a culture of excellence by exemplifying organizational core values.
Administrative Assistant
UPS
05.2018 - 08.2019
- Facilitated efficient report preparation for management reviews, enhancing decision-making processes.
- Operated multi-line phone system, ensuring prompt call routing and visitor greetings.
- Maintained accurate records through diligent data entry and database management practices.
- Organized and managed filing systems, streamlining document retrieval and correspondence handling.
- Conducted research to compile relevant industry data for strategic insights.
Package Handler
UPS
03.2017 - 05.2018
- Maintained a safe work environment by adhering to safety regulations.
- Accurately assembled and loaded packages onto trucks for timely delivery.
- Tracked item movements using handheld scanners and physical logs effectively.
- Ensured correct shipping labels to prevent misdirected packages and delays.
- Followed instructions to facilitate accurate product movement and shipping processes.
- Maximized truck space by effectively stacking and arranging packages.
Bartender/Sever
Anselmos Bistro and Bar
08.2016 - 03.2017
- Enhanced customer experience through innovative cocktail recipes and menu offerings.
- Reduced waste by managing bar inventory with timely ordering and effective stock control.
- Maintained compliance with health and safety regulations for a safe bar environment.
- Served high volumes of customers efficiently during special events and busy nights.
- Ensured accurate cash handling and accounting at the end of each shift.
Bartender/Server/Expo/Food Runner
Jefferson Davis Inn
08.2015 - 08.2016
- Increased bar sales by developing signature drink specials that engaged customers.
- Trained new bartenders on operational procedures and customer engagement techniques.
- Maintained clean, organized workspace to comply with health and safety regulations.
- Upsold menu items, enhancing customer experience and driving sales revenue growth.
- Ensured bar readiness by efficiently opening and closing according to procedures.
Bartender/Server
O'Charley's
05.2014 - 08.2015
- Optimized inventory management, ensuring timely supply restocking for operations.
- Elevated guest satisfaction by effectively addressing and resolving concerns.
- Trained bartenders on drink preparation, promotion, and sanitation procedures.
- Maintained expertise in cocktail recipes, ensuring a high-quality beverage experience.
- Consistently cleaned and sanitized bar, storage, and refrigeration areas.
- Ensured compliance with alcohol service and food safety regulations.
Bartender/Server
Idle Hour Country Club
03.2011 - 05.2014
- Ensured high-quality service by mastering drink recipes and presentation standards.
- Maintained cleanliness of bar area to comply with health and safety regulations.
- Streamlined operations by organizing work area for efficient service delivery.
- Cultivated teamwork culture to enhance service during peak traffic periods.
- Adhered to safety standards by consistently following MSDS and OSHA guidelines.
Groundskeeper/Cart Boy
Big Springs Country Club
07.2007 - 08.2011
- Enhanced golf course aesthetics by maintaining turf quality through mowing and fertilization.
- Ensured optimal lawn care by operating and maintaining landscaping equipment effectively.
- Executed grounds maintenance using trimmers and chainsaws for brush and tree management.
- Elevated property appearance by keeping lawns and gardens in pristine condition.
Education
Bachelor's Degree - Business Management
University of Louisville
Louisville, KY12-2026
Associate in Arts (AA) -
Bluegrass Community And Technical College
Lexington, KY09-2012
High School Diploma - undefined
Trinity High School
Louisville, KY01.2009
Skills
- Project execution
- Operational efficiency management
- Staff management
- Quality assurance systems
- Systems analysis
- Microsoft office
- Data collection
- Regulatory compliance documentation
- Quality management planning
- Quality assurance controls
- Process validation
- Data analysis
- Inspection and quality assurance
- Effective interpersonal communication
- QMS compliance knowledge
- Business administration
- Operation Monitoring
Timeline
Quality Supervisor 3
MS Companies
01.2023 - Current
Lead Server/Shift Manager
Valhalla Golf Club
04.2021 - 01.2023
P/T 2DA SUPERVISOR WORLD FREIGHT FACILITY
UPS Freight
08.2019 - 05.2021
Administrative Assistant
UPS
05.2018 - 08.2019
Package Handler
UPS
03.2017 - 05.2018
Bartender/Sever
Anselmos Bistro and Bar
08.2016 - 03.2017
Bartender/Server/Expo/Food Runner
Jefferson Davis Inn
08.2015 - 08.2016
Bartender/Server
O'Charley's
05.2014 - 08.2015
Bartender/Server
Idle Hour Country Club
03.2011 - 05.2014
Groundskeeper/Cart Boy
Big Springs Country Club
07.2007 - 08.2011
High School Diploma - undefined
Trinity High School
Bachelor's Degree - Business Management
University of Louisville
Associate in Arts (AA) -
Bluegrass Community And Technical College