Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johnna M. Damron

Catlettsburg

Summary

Organized and dedicated leader with over 15 years experience in a fast paced customer service environment. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic that performs effectively independently or within team environments.

Overview

12
12
years of professional experience

Work History

Cook/Baker

Boyd County Schools
02.2023 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared food items in compliance with government recipes and portioning control guidelines.
  • Checked for quality, rotated stock and kept inventory.

Recruiting Coordinator/Human Resources Specialist

Amazon.com (AWS) Talent Acquisition Operations
05.2020 - 12.2022
  • Candidates point of contact during interview process
  • Responding to emails/calls in timely, professional manner
  • Work with recruiting teams and human resources representatives to accomplish hiring objectives
  • Improved coordinator to recruiter relations by leading weekly team building activities/trainings
  • Delivered results by reaching OSE goals monthly

Customer Service Team Manager

Amazon
10.2016 - 05.2020
  • Provided excellent employee relations through effective communication, empathy and being approachable
  • Created and executed events to boost morale
  • Conducted reports that set clear and measurable goals, and action plans
  • Teams were top performing in quality, efficiency, and productivity
  • Evaluated employee performance and conveyed constructive feedback to improve skills

Customer Service Representative

Amazon
08.2011 - 10.2016
  • Maintained customer satisfaction with forward-thinking strategies addressing customer needs and concerns.
  • Answered customer calls promptly
  • Offered advice and assistance to customers, paying attention to special needs.
  • Collected customer feedback and made process changes to improve customer satisfaction goals.

Education

Board of Governors

Mountwest Community And Technical College
Huntington, WV
2016

High School Diploma -

Hurricane High School
Hurricane, WV
2004

Skills

  • Excellent Written/Verbal Communication
  • Proficient in Microsoft Outlook, Word, and Excel
  • Time Management
  • Multitasking
  • Customer Relations
  • Organization
  • Adaptability
  • Leadership
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented

Timeline

Cook/Baker

Boyd County Schools
02.2023 - Current

Recruiting Coordinator/Human Resources Specialist

Amazon.com (AWS) Talent Acquisition Operations
05.2020 - 12.2022

Customer Service Team Manager

Amazon
10.2016 - 05.2020

Customer Service Representative

Amazon
08.2011 - 10.2016

Board of Governors

Mountwest Community And Technical College

High School Diploma -

Hurricane High School

Similar Profiles

CREATE PROFILE
Johnna M. Damron