Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
JOMEL BAYONA

JOMEL BAYONA

George Town,Cayman Island

Summary

Seasoned in the hospitality industry, I excel in guest satisfaction and food safety practices, demonstrated through impactful roles at establishments like Our House Cayman Ltd. Skilled in upselling and fostering a positive environment, I've significantly enhanced customer loyalty and operational efficiency, leveraging my expertise in high-volume dining and professional service.

Professional in service industry with track record of delivering high-quality customer experiences. Effective at managing diverse tasks while ensuring guest satisfaction. Reliable team player who adapts quickly to changing needs and maintains positive attitude. Skilled in communication and problem-solving.

Observant server with [Number] years of experience facilitating fantastic dining experiences. Food industry veteran with experience seating guests and bartending. Celebrated for wide skillset and positive attitude.

Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Food and Beverage Server

Our House Cayman Ltd.
10.2024 - Current
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Adhered to health and safety standards while handling food and beverages.
  • Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
  • Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.

Head Waiter

The Seahorse Inn Bar and Restaurant
09.2009 - 09.2024
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Greeted new customers, discussed specials, and took drink orders.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Inspected dishes and utensils for cleanliness.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Managed food resources, memorized orders, and coordinated customer service.

Bartender

Rex Turtle Beach by Rex Resort
09.2007 - 09.2008
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Banquet Server

Waterfront Hotel & Casino Cebu City
07.2003 - 07.2007
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
  • Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
  • Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.

Education

Associate of Science - Computer Programming

AMA Computer Learning Center
Mandaue City, Philippines
06-2002

Skills

  • Food handling safety
  • Food safety practices
  • Guest satisfaction
  • Guest service
  • Upselling
  • Bar menu memorization
  • Table assignments
  • Hospitality service expertise
  • Service prioritization
  • High-volume dining
  • Table setting knowledge
  • Food and beverage pairings
  • Wine service
  • Buffet setup and takedown
  • POS operation
  • Positive and professional

Accomplishments

Employee of The Month

Certification

Basic Hotel Quality Service Course

Timeline

Food and Beverage Server

Our House Cayman Ltd.
10.2024 - Current

Head Waiter

The Seahorse Inn Bar and Restaurant
09.2009 - 09.2024

Bartender

Rex Turtle Beach by Rex Resort
09.2007 - 09.2008

Banquet Server

Waterfront Hotel & Casino Cebu City
07.2003 - 07.2007

Associate of Science - Computer Programming

AMA Computer Learning Center

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