Jon Mauk
Webbville
Summary
Dynamic Senior Field Service Technician with expertise in project management and customer support. Instrumental in implementing process improvements that reduced downtime and elevated service efficiency across diverse client sites.
Overview
11
11
years of professional experience
Work History
Senior Field Service Technician
Advanced Technology Services, Inc.
03.2022 - Current
- Diagnosed and repaired complex mechanical systems to ensure optimal equipment performance.
- Conducted regular maintenance and inspections, reducing downtime significantly across multiple client sites.
- Collaborated with clients to understand needs, providing tailored technical solutions and support.
- Trained junior technicians on troubleshooting techniques and best practices in field service operations.
- Worked Several sites including Caterpillar (Pontiac Illinois), Fram filtration as a lead (Greenville Ohio) Frito Lay (Lynchburg Va),John Deer(Waterloo Iowa), Collins Aerospace( Wilson North Carolina) Catalent Pharma Solutions as a Manager (Manassas Va) Perfetti Van Melle (Erlanger Ky) Keymark Corperation (Fonda New York) Levi Strauss( Hebron Ky), Otto Industries (Eloy AZ) Uniform Component (Houston TX)
- Managed inventory of parts and tools, ensuring availability for timely equipment repairs.
- Implemented process improvements that enhanced service efficiency and increased customer satisfaction ratings.
- Discussed and recommended service options with customers and explained costs involved.
Combat Engineer
US Army Reserve
Ashland Ky
09.2016 - 10.2022
- Conducted site assessments to identify hazards and ensure safe operations for construction projects.
- Operated and maintained demolition tools, enhancing operational efficiency and safety standards.
- Developed detailed plans for explosive ordnance disposal, improving mission readiness and execution.
- Trained junior soldiers on combat engineering techniques, fostering skill development and teamwork.
Maintenance Manager
Tema Isenmann
Grayson Ky
03.2019 - 03.2022
- Oversaw maintenance operations, ensuring compliance with safety standards and regulations.
- Developed preventive maintenance schedules to enhance equipment reliability and performance.
- Managed a team of technicians, providing training and mentorship to improve skill sets.
- Implemented process improvements, reducing downtime and increasing operational efficiency.
- Coordinated with vendors for timely procurement of parts and supplies essential for repairs.
- Conducted regular inspections to identify potential issues and initiate corrective actions promptly.
Maintenance Supervisor
Jinue Hospitality
Grayson, KY
01.2015 - 01.2019
Education
Associate of Applied Science - Electrical Technology
Ashland Community And Technichal College
Ashland Ky01-2019
Skills
- Troubleshooting and repair
- Installation and maintenance
- Customer support
- Training and mentoring
- Work order management
- Hardware installation
- Team supervision
- Complex Problem-solving
- Electrical systems
- Customer service
- Relationship building
- Project management
Timeline
Senior Field Service Technician
Advanced Technology Services, Inc.
03.2022 - Current
Maintenance Manager
Tema Isenmann
03.2019 - 03.2022
Combat Engineer
US Army Reserve
09.2016 - 10.2022
Maintenance Supervisor
Jinue Hospitality
01.2015 - 01.2019
Associate of Applied Science - Electrical Technology
Ashland Community And Technichal College