Jonae Coffman
Lexington,KY
Summary
I have contributed excellent working skills for the past 10 years that I have been employed. I have portrayed good leadership and teamwork abilities. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
UKHC Medical Assistant
University Health Services Student Health
Lexington
05.2022 - Current
- Assisted healthcare providers with patient examinations and procedures to ensure efficient clinical operations.
- Trained new staff on clinic procedures and best practices, promoting a culture of collaboration and knowledge sharing.
- Conducted quality control checks on medical supplies and equipment, ensuring compliance with safety standards and regulations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Patient Relations Assistant/Medical Assistant
UK Nephrology Bone & Mineral Metabolism
Lexington
04.2021 - 05.2022
- Facilitated communication between patients and healthcare providers to enhance satisfaction and care continuity.
- Managed patient inquiries and concerns, ensuring timely resolution of issues.
- Coordinated patient appointments, optimizing scheduling efficiency and workflow processes.
- Improved communication between patients and healthcare providers, ensuring a positive experience for all involved.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
Beauty Advisor
Sally Beauty
06.2019 - 06.2020
- Advised customers on product selection and application techniques.
- Conducted product demonstrations to enhance customer engagement and satisfaction.
- Managed inventory levels, ensuring availability of popular products and minimizing shortages.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Trained new staff on sales techniques and product knowledge to improve team performance.
- Resolved customer inquiries and complaints promptly, maintaining a positive shopping experience.
- Maintained up-to-date knowledge of beauty trends, enhancing customer consultations and recommendations.
Associate
Stein Mart
05.2017 - 05.2017
- Managed inventory levels through regular stock checks and coordinated restocking efforts with management.
- Conducted regular quality checks to maintain product standards and compliance with regulations.
- Worked fast to complete tasks and meet daily deadlines.
Cashier/Party Host
Chuck E Cheese
06.2016 - 04.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and best practices.
- Implemented promotional strategies to increase sales during peak hours.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Managed setup and breakdown of event spaces, optimizing layout for guest interaction and flow.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
Education
Associates in Arts Degree -
Bluegrass Community & Technical College
Lexington, KY08-2020
High School Diploma -
Frederick Douglass High School
Lexington, KY06-2019
Skills
- Patience
- Team player
- Computer skills
- Cash handling
- Medical terminology
- Good listener
- Organized
- Multitasking
- HIPAA compliance
- Customer service
- Direct patient care
- Phlebotomy
- Compassionate
- Immunization administration
- Specimens collection and processing
- Medical procedures
- Professionalism and ethics
- Maintaining confidentiality
- Patient flow management
- Adaptable
Accomplishments
- - Vice president of the Pearl Girls Program-2018
- - Officer of Frederick Douglass High School Drama Club-2018
- - Participant of Educational Talent Search – 2011-2018
- - Participant of BCTC’s Student Support Services-2018-2020
- - Peer mentor at BCTC
- - Participant of Leading Ladies L KAPAAW) -2020-2022
Certification
- Phlebotomy licensure – Feb. 2023
- Skills validator for competency – Jan 2023
Timeline
UKHC Medical Assistant
University Health Services Student Health
05.2022 - Current
Patient Relations Assistant/Medical Assistant
UK Nephrology Bone & Mineral Metabolism
04.2021 - 05.2022
Beauty Advisor
Sally Beauty
06.2019 - 06.2020
Associate
Stein Mart
05.2017 - 05.2017
Cashier/Party Host
Chuck E Cheese
06.2016 - 04.2017
Associates in Arts Degree -
Bluegrass Community & Technical College
High School Diploma -
Frederick Douglass High School