Jonathan Abbott
Louisville,KY
Summary
Claims professional with extensive experience in managing and resolving insurance claims. Recognized for delivering high-quality service and achieving positive resolutions. Known for exceptional teamwork, adaptability, and proficiency in claims processing and customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claim Professional
Travelers Insurance Companies
11.2021 - Current
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
- Negotiated settlements for claims to ensure fair outcomes for all parties involved.
- Collaborated with repair facilities to negotiate fair and equitable repair costs for insured parties.
- Managed a high volume of claims efficiently, prioritizing tasks for maximum productivity.
- Demonstrated attention to detail when reviewing estimates for accuracy, ensuring proper labor rates and parts pricing were applied consistently across all cases.
Collision Center Manager
Conn's Body Shop
01.2017 - 10.2021
- Developed customer service strategies to enhance client satisfaction and retention.
- Oversaw quality assurance processes, ensuring adherence to industry standards for repairs and refinishing.
- Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Led daily operations to ensure timely completion of automotive repairs and customer satisfaction.
Education
Trinity High School
Louisville, KYSkills
- Claims investigation
- Responsive to new challenges
- Problem-solving abilities
- Setting goals
- Excellent communication
- Decision-making
- Critical thinking
Certification
KY Adjusters License
Timeline
Claim Professional
Travelers Insurance Companies
11.2021 - Current
Collision Center Manager
Conn's Body Shop
01.2017 - 10.2021
Trinity High School
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