Jonathan Abbott
Louisville,KY
Summary
Claims professional with extensive experience in managing and resolving insurance claims. Recognized for delivering high-quality service and achieving positive resolutions. Known for exceptional teamwork, adaptability, and proficiency in claims processing and customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claim Professional
Travelers Insurance Companies
Louisville, KY
11.2021 - Current
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
- Negotiated settlements for claims to ensure fair outcomes for all parties involved.
- Collaborated with repair facilities to negotiate fair and equitable repair costs for insured parties.
- Managed a high volume of claims efficiently, prioritizing tasks for maximum productivity.
- Demonstrated attention to detail when reviewing estimates for accuracy, ensuring proper labor rates and parts pricing were applied consistently across all cases.
Collision Center Manager
Conn's Body Shop
Louisville, KY
01.2017 - 10.2021
- Developed customer service strategies to enhance client satisfaction and retention.
- Oversaw quality assurance processes, ensuring adherence to industry standards for repairs and refinishing.
- Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Led daily operations to ensure timely completion of automotive repairs and customer satisfaction.
Education
Trinity High School
Louisville, KYSkills
- Claims investigation
- Responsive to new challenges
- Problem-solving abilities
- Setting goals
- Excellent communication
- Decision-making
- Critical thinking
Certification
KY Adjusters License
Timeline
Claim Professional
Travelers Insurance Companies
11.2021 - Current
Collision Center Manager
Conn's Body Shop
01.2017 - 10.2021
Trinity High School