Jonathan Bailey
Lexington
Summary
Results-driven Computer Science student with over 3 years in customer service and cash handling within fast-paced environments. Proven skills in communication, multitasking, and problem-solving honed through retail and restaurant experience. Actively pursuing part-time Retail, Parts, or Entry-Level IT Support opportunities while completing a Bachelor of Science in Computer Science.
Overview
5
5
years of professional experience
Work History
Customer Service PT
Estepps Friendly Shell Inc
Lexington, KY
03.2026 - Current
- Provided fast, friendly customer service in high-traffic convenience store, enhancing customer satisfaction and loyalty.
- Assisted customers with fuel purchases and product inquiries, ensuring timely and accurate service to meet customer needs.
- Process payments accurately and operate the cash register during customer transactions.
- Stocked shelves and maintained inventory while ensuring store cleanliness and organization for optimal shopping experience.
Parts Specialist
O'Reilly Auto Parts
Lexington, KY
05.2024 - 08.2024
- Ordered parts from distributors to fulfill customer and technician demand promptly.
- Assisted technicians and customers in identifying correct parts to support timely vehicle repairs.
- Served customers in-store and by phone, answered questions, placed orders, and resolved issues to enhance customer satisfaction.
- Processed returns, exchanges, and account charges accurately, ensuring compliance with company policies.
- Restocked inventory using the bin system to reduce errors and keep merchandise readily available.
Restaurant Crewmember / Cashier
Raising Cane's
Lexington and Richmond, KY
08.2021 - 09.2023
- Processed 20+ transactions per shift, ensuring speed, accuracy, and high customer service standards.
- Operated POS systems to process customer orders and payments accurately in a high-volume environment.
- Worked closely with team members to ensure accurate and timely order delivery.
- Executed opening and closing duties, keeping work area clean and organized to enhance operational efficiency.
- Followed food safety and security procedures that supported a perfect health inspection rating.
- Trained new employees on company procedures and customer service expectations to improve team readiness.
Education
Bachelor of Science - Computer Science
Eastern Kentucky University
Richmond, KY05-2027
Skills
- Customer communication
- Cash handling and payment processing
- Point-of-sale (POS) systems
- Sales techniques
- Team collaboration and multitasking
- Onboarding and training
- Basic data entry
- Time management and reliability
- Technical troubleshooting
- Troubleshooting mindset
Timeline
Customer Service PT
Estepps Friendly Shell Inc
03.2026 - Current
Parts Specialist
O'Reilly Auto Parts
05.2024 - 08.2024
Restaurant Crewmember / Cashier
Raising Cane's
08.2021 - 09.2023
Bachelor of Science - Computer Science
Eastern Kentucky University