Jonathan Cowan

Team Leadership & Coordination
• Lead, coach, and support delivery staff to meet daily operational goals.
• Assign routes, balance workloads, and ensure resources are used effectively.
• Provide real‑time guidance and problem‑solving during delivery operations.
• Conduct performance check‑ins, feedback sessions, and training.

Operational Excellence
• Monitor delivery schedules, route efficiency, and on‑time performance.
• Ensure compliance with safety standards, company policies, and regulatory requirements.
• Resolve escalations, delivery exceptions, and customer-impacting issues.
• Collaborate with logistics, warehouse, and customer service teams to streamline workflows.

KPI Ownership & Performance Management
• Track, analyze, and report on delivery KPIs daily, weekly, and monthly.
• Identify performance gaps and implement corrective action plans.
• Use data to drive continuous improvement initiatives.
• Communicate KPI trends and insights to leadership.

Customer Experience
• Ensure deliveries meet service-level expectations.

• Address customer concerns promptly and professionally.
• Promote a culture of accountability and service excellence.

Core Delivery Responsibilities
• Deliver PepsiCo products (beverages or snacks, depending on region) to assigned retail and commercial customers using a Geo Box truck.
• Load, unload, and stock products at customer locations following store-specific requirements.
• Rotate inventory to ensure freshness and compliance with PepsiCo quality standards.
• Verify delivery accuracy by reconciling invoices, delivery manifests, and returned product.

Customer Service & Relationship Management
• Build strong relationships with store managers and staff to support sales and service expectations.
• Address customer concerns professionally and escalate issues when needed.
• Maintain a positive brand presence at every customer interaction.

Sales Support & Merchandising
• Ensure shelves, coolers, and displays are fully stocked, clean, and properly merchandised.

• Execute promotional setups, point‑of‑sale materials, and seasonal displays.
• Identify opportunities to increase product visibility or order volume and communicate them to sales teams.

Core Delivery Responsibilities
• Deliver PepsiCo products (beverages or snacks, depending on region) to assigned retail and commercial customers using a Geo Box truck.
• Load, unload, and stock products at customer locations following store-specific requirements.
• Rotate inventory to ensure freshness and compliance with PepsiCo quality standards.
• Verify delivery accuracy by reconciling invoices, delivery manifests, and returned product.

Customer Service & Relationship Management
• Build strong relationships with store managers and staff to support sales and service expectations.
• Address customer concerns professionally and escalate issues when needed.
• Maintain a positive brand presence at every customer interaction.

Sales Support & Merchandising
• Ensure shelves, coolers, and displays are fully stocked, clean, and properly merchandised.
• Execute promotional setups, point‑of‑sale materials, and seasonal displays.
• Identify opportunities to increase product visibility or order volume and communicate them to sales teams.

Product Stocking & Merchandising
• Stock PepsiCo products on shelves, coolers, displays, and endcaps according to planograms and store standards.
• Rotate inventory to ensure freshness and remove out‑of‑date or damaged product.
• Refill shelves and coolers throughout the day to maintain full, organized, and visually appealing displays.
• Build and maintain promotional displays, including seasonal or high‑visibility setups.

Store Relationship Management
• Work closely with store managers and department leads to understand product needs and priorities.
• Communicate inventory issues, out‑of‑stocks, or opportunities for additional orders.
• Represent PepsiCo professionally and maintain strong customer relationships.

Inventory & Ordering Support
• Monitor backroom inventory levels and bring product forward as needed.
• Identify low‑stock items and communicate replenishment needs to sales representatives or route drivers.
• Assist with product counts, returns, and adjustments when required.

Execution of Sales & Marketing Programs
• Implement point‑of‑sale materials, signage, and promotional pricing.
• Ensure compliance with PepsiCo brand standards and retailer guidelines.
• Support new product launches by securing shelf space and building awareness in stores.

Operational Efficiency
• Follow assigned daily route and schedule across multiple retail locations.
• Manage time effectively to complete all stores within required windows.
• Maintain accurate records of completed merchandising tasks and store conditions.