Jonathan Meza
Paducah,KY
Summary
Solutions engineering professional with track record of delivering innovative solutions that drive performance. Known for reliable collaboration and ability to adapt to changing project requirements. Brings expertise in systems architecture and client support, ensuring high-quality results.
Overview
11
11
years of professional experience
Work History
Solutions Engineer
Idaho Housing and Finance Association
03.2023 - Current
- Continuously expanded technical knowledge base through ongoing professional development opportunities and active participation within industry forums or events.
- Collaborated closely with product management teams to identify essential features for product development roadmaps.
- Evaluated emerging trends and recommended strategic technology investments to drive company growth.
- Developed conversion and system implementation plans.
- Enhanced system efficiency by identifying bottlenecks and implementing optimizations.
- Managed multiple projects simultaneously while maintaining strict deadlines and adhering to budget constraints.
Customer Service Lead
Idaho Housing and Finance Association
09.2022 - 03.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Customer Service, Loan Maintenance, Escrow Adjustment
Idaho Housing and Finance
02.2020 - 09.2022
- Provided excellent customer service by patiently guiding clients through the adjustment process stepbystep.
- Consistently met or exceeded performance expectations, demonstrating commitment to providing top-quality service to clients.
- Maintained a high level of accuracy in data entry and processing tasks, reducing discrepancies in claim records.
- Contributed to a positive work environment by actively participating in team meetings and offering support when needed.
Sales Rep, Training Assistant, Customer Service Agent
DXC Technologies
01.2018 - 02.2020
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Organized training materials inventory, streamlining access to resources for trainers and participants alike.
- Monitored employee progress throughout training programs using various assessment tools; identified areas for improvement and provided additional support as needed.
- Enhanced employee skillsets by developing comprehensive training materials and resources.
- Assisted in the evaluation of training effectiveness through data analysis, leading to continuous improvements in course content.
Sales Rep, Training Manager, Assistant Store Manager
Verizon Go Wireless
05.2014 - 01.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Associates equivalent -
Boise State University
Skills
- Management Experience
- Customer service experience
- Training experience
- Well Organized
- Customer support
- Project management
- Technical training
- Customer service
- Team collaboration
- Detail-oriented
Languages
Spanish
Native or Bilingual
Timeline
Solutions Engineer
Idaho Housing and Finance Association
03.2023 - Current
Customer Service Lead
Idaho Housing and Finance Association
09.2022 - 03.2023
Customer Service, Loan Maintenance, Escrow Adjustment
Idaho Housing and Finance
02.2020 - 09.2022
Sales Rep, Training Assistant, Customer Service Agent
DXC Technologies
01.2018 - 02.2020
Sales Rep, Training Manager, Assistant Store Manager
Verizon Go Wireless
05.2014 - 01.2018
Associates equivalent -
Boise State University
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