Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jonathan Smith

London

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Low Voltage Technician

Solar Energy Living, LLC
06.2023 - Current
  • Facilitated installation of solar panels, inverters, and necessary wiring for projects.
  • Coordinated with customers to communicate project completion timelines.
  • Aided in wiring electrical outlets for residential and commercial buildings.
  • Conducted voltage testing to ensure compliance with specifications.

Construction Fiber Splicer

Windstream Communications, Inc.
10.2023 - 07.2025
  • Assisted in installation and termination of fiber optic cables, ensuring operational readiness.
  • Followed safety protocols during fiber splicing operations to mitigate risks.
  • Collaborated with senior technicians to master complex splicing techniques.
  • Supported team in troubleshooting connectivity issues within fiber networks.
  • Documented splicing processes and maintained accurate maintenance records.
  • Tested fiber optic cables, recording results for quality assurance.
  • Performed repairs on severed fiber cables, restoring full functionality.
  • Contributed to overall team success by training new employees in proper splicing methods.

Customer Service Technician

Windstream Communications, Inc.
07.2014 - 10.2023
  • Diagnosed and resolved customer service issues utilizing troubleshooting tools and techniques.
  • Provided technical support for internet, phone, and TV services to improve customer satisfaction.
  • Educated customers on product features and services to enhance understanding and usage.
  • Collaborated with cross-functional teams to optimize service processes and reduce response times.
  • Trained new team members on customer service protocols and best practices.
  • Delivered exceptional customer service through effective communication and empathy in challenging situations.

Education

South Laurel High School
London, KY

Skills

  • Low voltage wiring
  • Access control systems
  • Network troubleshooting
  • Wireless communication
  • Circuit testing
  • Control panel wiring
  • Electrical safety

Certification

Flagger certification

OSHA 10 certification

Timeline

Construction Fiber Splicer

Windstream Communications, Inc.
10.2023 - 07.2025

Low Voltage Technician

Solar Energy Living, LLC
06.2023 - Current

Customer Service Technician

Windstream Communications, Inc.
07.2014 - 10.2023

South Laurel High School

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