Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Jonathan M. Bowen

Paris

Summary

Dynamic and results-oriented team leader with a robust sales background and a motivational approach, dedicated to driving business success through strategic planning and effective problem-solving. Proven expertise in training and managing teams, facilitating seamless execution of both routine and complex tasks. History of successfully coordinating cross-departmental operations while maintaining a commitment to high-quality services and products.

Overview

9
9
years of professional experience

Work History

Specialty Assistant Store Manager

Lowes Home Improvment
08.2024 - Current
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Interviewed, hired, and trained staff associates.
  • Defined clear targets and objectives for employees.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Department Supervisor

Lowe’s Home Improvement
03.2020 - 08.2024
  • Addressed employee inquires and conflicts to provide input, feedback and coaching.
  • Trained and mentored new associates on department policies and procedures.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Raised profits by setting sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Supervised 10+ employees in Contractor Sales and Lumber departments and delegated each one with tasks and responsibilities.

Sales Specialist

Lowe's Home Improvement
08.2016 - 03.2020
  • Educated customers on product features and technical details to highlight benefits.
  • Stayed up to date on company products and services to support sales objectives.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Calculated production, delivery and installation costs to provide customers with accurate quotes.
  • Researched competitors, economics and other key facets to better understand current market trends.
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
  • Developed key customer relationships to increase sales.
  • Leveraged CRM system to manage sales activities and track sales performance.

Education

Some College (No Degree) - Criminal Justice

Morehead State University

High School Diploma -

Sheldon Clark High School
Inez, KY
05.2011

Skills

  • Sales Growth
  • Customer Service
  • Staff Training and Development
  • Problem-Solving
  • Process and Procedure Development
  • Inventory Management
  • Workflow Optimization
  • Team management

Timeline

Specialty Assistant Store Manager

Lowes Home Improvment
08.2024 - Current

Department Supervisor

Lowe’s Home Improvement
03.2020 - 08.2024

Sales Specialist

Lowe's Home Improvement
08.2016 - 03.2020

High School Diploma -

Sheldon Clark High School

Some College (No Degree) - Criminal Justice

Morehead State University

References

| Logan Allen-Former Manager: (859) 351-8634 | Xhelal Ibrahimi-Former Manager: (859) 629-9387 | Dr. Howard Markowitz-Former Team Member: (859) 361-8467 |

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Jonathan M. Bowen