Jonathan Tyler Gray
Utica
Summary
Talented professional with many years experience as a customer service representative, installation & repair technician, general laborer, and project/office manager. I am very proficient with the products and services offered by AT&T, and I think with my many years of experience with the company, I would be a great addition to your team.
Results-oriented achiever with proven ability to exceed targets and drive success in any role. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success.
Overview
12
12
years of professional experience
Work History
Wire Technician
AT&T
Owensboro, KY
09.2024 - Current
- Installed and maintained telecommunication systems for residential and commercial clients.
- Diagnosed service issues using advanced testing equipment and troubleshooting techniques.
- Worked closely with network administrators and server engineers to deliver quality service.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed and configured new devices and system components.
- Read blueprints and schematics to correctly place equipment.
- Installed wiring, cabling and networking hardware on customer premises.
- Assisted in inventory management efforts, ensuring accurate tracking of equipment usage and supporting cost-effective procurement strategies.
- Supported team members with ongoing training initiatives, sharing knowledge on best practices for efficient operations within the field.
- Contributed to a positive work environment through professional communication skills, active listening, and effective problem-solving abilities when faced with challenges or conflicts among team members.
- Streamlined work processes by consistently organizing tools, equipment, and materials for easy access during projects.
- Installed new wiring systems, ensuring optimal functionality and adherence to safety standards.
- Provided exceptional customer service by patiently explaining technical concepts and addressing client concerns in a timely manner.
- Ensured safe working conditions by strictly adhering to company guidelines and safety protocols during all installations and repairs.
- Demonstrated versatility in skill set by successfully completing various types of wire installation projects, from residential to commercial properties.
- Exceeded team productivity goals through diligent work ethic and strong attention to detail during installation procedures.
- Mentored junior technicians on best practices in wire handling and safety protocols.
- Collaborated with fellow technicians to complete complex wiring installation.
- Reduced service downtime by promptly addressing and resolving wire connectivity problems.
- Maintained up-to-date knowledge of industry advancements, incorporating new techniques into daily tasks when applicable.
- Managed inventory of tools and materials, ensuring availability for ongoing projects.
Service Technician
AT&T
Owensboro, KY
09.2022 - 09.2024
- Diagnosed and resolved technical issues for residential and business customers.
- Installed, maintained, and repaired telecommunications equipment and systems.
- Conducted thorough testing of network connections to ensure optimal performance.
- Provided exceptional customer service and technical support to enhance user experience.
- Inspected equipment to diagnose operational issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Operations Manager
Howard’s Post Frame Buildings
Rockport, Indiana
08.2021 - 09.2022
- Coordinated office operations to ensure efficient workflow and effective communication among departments.
- Managed scheduling, resource allocation, and supply procurement for ongoing projects.
- Oversaw financial record-keeping and budgeting processes, ensuring accuracy in reporting.
- Evaluated vendor performance and negotiated contracts to optimize operational costs while maintaining quality standards.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated with subcontractors and suppliers to optimize workflow and reduce delays.
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Put together estimates, specifications, and other project documents.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Collaborated with architects, engineers, and designers to develop innovative solutions for complex construction challenges.
Boring Machine Operator
BH Boring
Hartford, KY
01.2021 - 08.2021
- Operated heavy machinery to ensure efficient production processes.
- Monitored equipment performance, identifying and resolving issues promptly.
- Installed and maintained network cabling systems, ensuring optimal performance across multiple sites.
- Collaborated with project managers to install conduit and cabling solutions tailored to client specifications.
- Complied with company and OSHA safety rules and regulations.
- Installed and maintained residential and commercial cable systems, ensuring optimal performance.
- Collaborated with team members to complete large-scale installation projects within tight deadlines.
- Maintained job site cleanliness and safety standards to minimize hazards.
- Loaded, unloaded, and moved material to and from storage and production areas.
Retail Sales Consultant
AT&T
Owensboro, Kentucky
12.2018 - 12.2020
- Delivered exceptional customer service, resolving inquiries and enhancing overall satisfaction.
- Conducted product demonstrations, effectively communicating features and benefits to customers.
- Maintained in-depth knowledge of products and promotions to assist customers with informed purchasing decisions.
- Collaborated with team members to achieve sales targets and improve store performance.
- Trained new staff on sales techniques and customer engagement strategies, fostering a collaborative environment.
- Implemented visual merchandising standards, optimizing product displays for maximum impact and visibility.
- Helped customers complete purchases of wireless, and wireline products.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Greeted customers and helped with product questions, selections, and purchases while providing outstanding customer service.
Delivery Driver
Howard’s Post Frame Buildings
Rockport, Indiana
08.2018 - 12.2018
- Communicated effectively with construction teams to coordinate delivery schedules and resolve issues promptly.
- Assisted in loading and unloading materials, optimizing space utilization for safe transport.
- Trained new drivers on operational procedures and safety protocols to enhance team performance.
- Monitored inventory levels of materials during deliveries, reporting discrepancies to management for resolution.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Delivered materials to job sites, ensuring timely arrival and customer satisfaction.
Wire Technician
AT&T
Portland, Tennessee
02.2017 - 06.2018
- Installed and maintained telecommunication systems for residential and commercial clients.
- Diagnosed service issues using advanced testing equipment and troubleshooting techniques.
- Worked closely with network administrators and server engineers to deliver quality service.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed and configured new devices and system components.
- Read blueprints and schematics to correctly place equipment.
- Installed wiring, cabling and networking hardware on customer premises.
- Assisted in inventory management efforts, ensuring accurate tracking of equipment usage and supporting cost-effective procurement strategies.
- Supported team members with ongoing training initiatives, sharing knowledge on best practices for efficient operations within the field.
- Contributed to a positive work environment through professional communication skills, active listening, and effective problem-solving abilities when faced with challenges or conflicts among team members.
- Streamlined work processes by consistently organizing tools, equipment, and materials for easy access during projects.
- Installed new wiring systems, ensuring optimal functionality and adherence to safety standards.
- Provided exceptional customer service by patiently explaining technical concepts and addressing client concerns in a timely manner.
- Ensured safe working conditions by strictly adhering to company guidelines and safety protocols during all installations and repairs.
- Demonstrated versatility in skill set by successfully completing various types of wire installation projects, from residential to commercial properties.
- Exceeded team productivity goals through diligent work ethic and strong attention to detail during installation procedures.
- Mentored junior technicians on best practices in wire handling and safety protocols.
- Collaborated with fellow technicians to complete complex wiring installation.
- Reduced service downtime by promptly addressing and resolving wire connectivity problems.
- Maintained up-to-date knowledge of industry advancements, incorporating new techniques into daily tasks when applicable.
- Managed inventory of tools and materials, ensuring availability for ongoing projects.
Wireless Retail Associate
Flextronics
Owensboro, Kentucky
06.2016 - 02.2017
- Trained new associates on customer service protocols and store procedures to improve team performance.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Provided technical assistance to customers.
- Resolved complex software issues, and technical problems by troubleshooting and diagnosing problems efficiently.
- Maintained knowledge of product updates and emerging technologies to enhance support quality.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Truck Driver
M&M Services
Whitesville, Kentucky
08.2015 - 06.2016
- Operated trash collection truck in compliance with safety regulations and route schedules.
- Conducted daily vehicle inspections to ensure operational readiness and safety standards.
- Communicated effectively with dispatch to coordinate collection routes and address service issues.
- Resolved customer inquiries and concerns regarding waste services promptly and professionally.
- Worked closely with supervisors to improve route efficiencies and identify best practices.
- Operated automated or semi-automated hoisting devices to raise refuse bins and dump contents into trucks.
- Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
- Resolved customer grievances regarding trash pickup, escalating major issues to supervisor.
- Washed and disinfected collection truck to maintain professional standards.
- Performed routine maintenance on collection truck and other equipment.
Sales Support Representative
AT&T
Owensboro, KY
12.2013 - 01.2015
- Oversaw store layout changes, improving shopping experience and flow throughout the retail space.
- Updated pricing and signage to complete product displays and educate customers.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Maintained transaction logs and documentation for audit purposes, improving accountability.
- Processed daily deposits accurately, ensuring compliance with internal regulations.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Education
High School Diploma -
Apollo High School
Owensboro, KY05.2013
Pre-Law
Western Kentucky University
Bowling Green, KentuckySkills
- Customer service
- Computer literacy
- Communication skills
- Time management
- Sales performance metrics
- Team leadership
- Decision-making
- Staff management
- Wire splicing
- Network configuration
- Telecommunications
- Fiber optic handling
- Equipment troubleshooting
- Cable installation
- Blueprint interpretation
- Attention to detail
- Operations management
- Project planning
- Job site safety
- Material handling
- Truck loading and unloading
- Equipment operation
- Retail sales professional
- Scheduling coordination
- Inventory control
- Installation and repair
- Work with minimal supervision
- Flexible and adaptable
- Project oversight
- Project estimation and bidding
Languages
English
Timeline
Wire Technician
AT&T
09.2024 - Current
Service Technician
AT&T
09.2022 - 09.2024
Operations Manager
Howard’s Post Frame Buildings
08.2021 - 09.2022
Boring Machine Operator
BH Boring
01.2021 - 08.2021
Retail Sales Consultant
AT&T
12.2018 - 12.2020
Delivery Driver
Howard’s Post Frame Buildings
08.2018 - 12.2018
Wire Technician
AT&T
02.2017 - 06.2018
Wireless Retail Associate
Flextronics
06.2016 - 02.2017
Truck Driver
M&M Services
08.2015 - 06.2016
Sales Support Representative
AT&T
12.2013 - 01.2015
High School Diploma -
Apollo High School
Pre-Law
Western Kentucky University