Jonie Hope
Louisville
Summary
Proven Laboratory Technologist with a track record of enhancing operations at Derby Dental Laboratory through meticulous transcription and project management. Excelled in fostering interdepartmental collaboration and maintaining rigorous safety standards. Skilled in logistics management and critical communication, significantly reducing error rates and streamlining shipping processes. Demonstrates superior customer service and documentation prowess. Smart and committed to job well done and offering exceptional drive.
Overview
18
18
years of professional experience
Work History
Laboratory Technologist
Derby Dental Laboratory
05.2018 - Current
- Reduced error rates by accurately and precisely transcribing prescriptions online. Detailing specifications from Doctors orders.
- Developed strong working relationships with colleagues from different departments, fostering collaboration towards shared goals.
- Managed multiple simultaneous projects while meeting deadlines, resulting in streamlined operations within the laboratory setting.
- Maintained a safe and compliant work environment by adhering to established safety protocols and guidelines.
- Efficiently processed a high volume of samples daily, while effectively communicating with both Dentists and office staff.
- Accurately packaged, labeled, shipped cases according to regulations and preferences. Reducing cost by consolidating in the most effective shipping manner.
Insurance Assistant
Midwestern Insurance Alliance
03.2007 - 05.2018
- Handled sensitive client information with discretion while maintaining strict confidentiality standards according to company guidelines.
- Balanced multiple tasks and deadlines while maintaining a strong focus on client satisfaction, demonstrating excellent time management skills.
- Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
- Enhanced company reputation through excellent customer service and professional demeanor.
- Provided exceptional customer service, resolving inquiries and directing to appropriate departments based off requests and needs.
Skills
- Superior customer service
- Documentation skills
- Reporting skills
- Invoice processing
- Logistics management
- Critical communication
Timeline
Laboratory Technologist
Derby Dental Laboratory
05.2018 - Current
Insurance Assistant
Midwestern Insurance Alliance
03.2007 - 05.2018
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