Jonnie Smith
Albany
Summary
Dynamic customer service professional with experience at Senture, excelling in high-volume call management and effective problem-solving. Proven ability to enhance customer satisfaction through proactive communication and detailed documentation. Skilled in CRM systems and goal-oriented collaboration, consistently delivering results in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Call Representative
Senture
Albany KY
10.2023 - Current
- Managed high volume of inbound calls, addressing customer inquiries and concerns promptly.
- Documented call interactions accurately in CRM systems to maintain detailed customer records.
- Assisted customers with troubleshooting issues, providing effective solutions and guidance.
- Collaborated with team members to enhance communication strategies and improve service delivery.
Waitress/cook/cashier
Southend Country Cooks and Bakes
Albany KY
11.2020 - 10.2023
- Delivered exceptional customer service by accurately taking orders and addressing inquiries.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new staff on restaurant procedures and menu offerings.
CNA
Clinton County Care and Rehabilitation
Albany KY
05.2010 - 11.2020
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Supported rehabilitation efforts by encouraging patient participation in exercises.
Education
Nursing
Somerset Community College
Somerset, KYSkills
- Customer service
- Goal oriented
- Call center customer service
- Customer correspondence
Timeline
Call Representative
Senture
10.2023 - Current
Waitress/cook/cashier
Southend Country Cooks and Bakes
11.2020 - 10.2023
CNA
Clinton County Care and Rehabilitation
05.2010 - 11.2020
Nursing
Somerset Community College