Jontay Mattingly
Lexington
Summary
Customer Service Associate at Warming Hearts and Hands, known for exceptional problem-solving and communication skills. Demonstrated ability to enhance customer satisfaction through effective resolution of issues and seamless service delivery, working closely with team members. With a strong work ethic and unmatched eagerness to learn, possesses key skills in time management, multitasking, and attention to detail, ready to contribute to collaborative customer service environments.
Overview
5
5
years of professional experience
Work History
Caregiver
Warming Hearts and Hands
01.2023 - 03.2025
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Contributed to case reviews of client status and progress.
Prep Worker
O'Charley's
04.2022 - 06.2023
- Assisted with inventory management, reducing waste and minimizing costs for the restaurant.
- Gained familiarity with diverse cuisine styles through exposure to different recipes and preparation methods within the establishment setting.
- Enhanced overall customer satisfaction by ensuring high-quality food preparation standards were consistently met and exceeded.
- Maintained strict adherence to food safety guidelines, preventing cross-contamination and potential health risks.
Loader and Unloader
Office Depot
04.2020 - 12.2021
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
Education
GED -
Bryan Station High School
Lexington, KY03-2024
Skills
- Compassionate client care
- Documentation
- Medication coordination
- Problem-solving
- Medication and appointment reminders
- Personal hygiene assistance
- Flexible schedule
- Verbal and written communication skills
- Organization
- Social perceptiveness
- Cultural awareness
- Organizational skills
- Communication
- Loading efficiency
- Shipping and receiving
- Sorting and labeling
- Shipment processing
- Vehicle loading
- Workplace cleanliness
Timeline
Caregiver
Warming Hearts and Hands
01.2023 - 03.2025
Prep Worker
O'Charley's
04.2022 - 06.2023
Loader and Unloader
Office Depot
04.2020 - 12.2021
GED -
Bryan Station High School
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