Jordan Kelly
OWENSBORO
Summary
Motivated Peer Support Specialist dedicated to helping clients through life changes. Energetic and friendly with strong relationship-building skills and leadership qualities such as having a calm demeanor under pressure and a great ability to teach. Determined to help build a safe environment for the community and help people in their lives the best that I can.
Overview
13
13
years of professional experience
Work History
Adult peer support specialist
River Valley Behavioral Health
Owensboro
11.2023 - Current
- Facilitated peer support groups to encourage open communication and sharing.
- Developed individualized support plans based on client needs and preferences.
- Assisted clients in navigating mental health resources and community services.
- Assisted clients with developing healthy coping skills to manage stressors.
- Attended trainings focused on best practices for working with individuals experiencing mental health issues.
- Developed training materials for new employees.
- Trained new employees on the unit on how to navigate conversations with clients/import activity and group notes into database.
Grocery Clerk
Kroger
Owensboro
07.2018 - Current
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Mentored junior team members and managed employee relationships.
- Replenished shelves to maintain adequate merchandise levels.
- Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Catering Staff Member
Nona's Catering
Owensboro
03.2013 - Current
- Kept customer and food preparation areas clean and well-organized.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Refilled condiments, napkins and server workstations.
- Stored food in designated containers and storage areas to prevent spoilage.
- Inspected supplies, equipment and work areas for conformance to standards.
Education
High School Diploma -
Owensboro High School
Owensboro, KYSome College (No Degree) - Psychology
University of Louisville
Louisville, KYSkills
- POS system operations
- Product Knowledge
- Materials transport
- Quality control
- Employee coaching
- Team contribution
- Reliable and Responsible
- Honest and Ethical
- Customer Relations
- Cooperative Attitude
- Outstanding memorization skills
- Safety standards
- Willingness to Learn
- Individualized support planning
- Crisis intervention
- Peer group facilitation
- Active listening
- Conflict resolution
- Positive environment facilitation
- Stress reduction techniques
- Multicultural sensitivity
- Leadership skills
- Boundary setting
- Communication
- Familiar with technology
Education and Training
other
Timeline
Adult peer support specialist
River Valley Behavioral Health
11.2023 - Current
Grocery Clerk
Kroger
07.2018 - Current
Catering Staff Member
Nona's Catering
03.2013 - Current
High School Diploma -
Owensboro High School
Some College (No Degree) - Psychology
University of Louisville