Jordan Snider
Lexington
Summary
Results-driven retail professional with 8 years of leadership and management experience, specializing in team development, customer service, daily operations, and sales growth. Proven ability to lead high-performing teams, maintain efficient store operations, and create exceptional customer experiences. Seeking a Keyholder or management position where I can contribute strong leadership, organization, and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
CARD MONSTER GAMES
Lexington, KY
08.2024 - 07.2026
- Assisted in overseeing daily operations of a high-volume specialty retail store featuring trading card games, video games, tabletop games, collectibles, and pop culture merchandise.
- Supervised, trained, and coached employees to deliver outstanding customer service and achieve sales objectives.
- Managed opening and closing procedures, cash handling, deposits, and store security while ensuring compliance with company policies.
- Coordinated inventory management, receiving shipments, stock organization, and merchandising to maintain a well-presented sales floor.
- Supported hiring, onboarding, and performance coaching to build an effective and knowledgeable team.
- Helped organize and facilitate in-store gaming events, tournaments, and community activities that increased customer engagement and repeat business.
- Assisted customers with product recommendations across multiple gaming and collectible categories, building lasting customer relationships through expert product knowledge.
- Oversaw buy/sell/trade transactions, ensuring accurate evaluations, pricing, and inventory records.
- Addressed customer concerns and resolved issues quickly to maintain a positive shopping experience.
- Maintained social media profiles for promoting store events and providing an online presence for publicity.
Sales Lead/Key Holder
BUILD-A-BEAR WORKSHOP
Lexington, KY
07.2017 - 06.2024
- Opened and closed the store, ensuring cash handling accuracy, security compliance, and operational readiness.
- Led sales floor operations by coaching team members, assigning priorities, and maintaining exceptional customer service standards.
- Trained and mentored new associates on company policies, guest engagement, POS systems, and operational procedures.
- Assisted with task delegation, and shift leadership to ensure efficient daily operations.
- Managed cash drawers, deposits, and end-of-day reconciliation while maintaining accuracy and accountability.
- Executed merchandising plans and maintained visually appealing product displays that supported sales initiatives.
- Resolved customer concerns professionally, creating positive guest experiences and encouraging repeat business.
- Assisted with inventory management, stock replenishment, and loss prevention procedures.
- Collaborated with management to meet sales goals and maintain high operational standards during peak business periods.
- Recognized as a dependable leader trusted to oversee store operations in the absence of upper management.
Education
Associate of Arts - Elementary Education
Eastern Kentucky University
Richmond01-2020
High School Diploma -
Henry Clay High School
Lexington, KY05-2017
Skills
- Leadership & Team Development
- Store Operations Management
- Opening & Closing Procedures
- Cash Handling & POS Systems
- Customer Service Excellence
- Staff Training & Onboarding
- Inventory Management
- Merchandising & Visual Displays
- Conflict Resolution
- Team Coaching
- Adaptability & Organization
- Problem Solving & Decision Making
Certification
Meta Social Media Marketing Professional Certificate
Meta / Coursera - In Progress
STAR (Server Training in Alcohol Regulations) Certification
Timeline
Assistant Store Manager
CARD MONSTER GAMES
08.2024 - 07.2026
Sales Lead/Key Holder
BUILD-A-BEAR WORKSHOP
07.2017 - 06.2024
Associate of Arts - Elementary Education
Eastern Kentucky University
High School Diploma -
Henry Clay High School