Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joryn Pennebaker

Louisville

Summary

Dynamic supervisor with proven success at McDonald's Restaurant, enhancing team performance through effective training and mentoring. Skilled in staff management and customer service, I fostered a positive work environment, reducing turnover and boosting morale. Committed to excellence, I implemented safety protocols and optimized scheduling for peak efficiency.

Overview

5
5
years of professional experience

Work History

Supervisor

McDonald's Restaurant
11.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Generated reports detailing findings and recommendations.

Intern

Family Health Clinic
05.2025 - 07.2025
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.

Pharmacy Technician

Kroger
01.2021 - 03.2025
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Education

Bachelor of Science -

Kentucky State University
Frankfort, KY
05-2026

Medical Assistant

Healthcare Essentials Training Institute
Louisville, KY
06-2025

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Staff development
  • Team building
  • Processes and procedures
  • Schedule development
  • Relationship building

Timeline

Intern

Family Health Clinic
05.2025 - 07.2025

Supervisor

McDonald's Restaurant
11.2023 - Current

Pharmacy Technician

Kroger
01.2021 - 03.2025

Bachelor of Science -

Kentucky State University

Medical Assistant

Healthcare Essentials Training Institute

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Joryn Pennebaker