Joselyn Johnson
London
Summary
With a proven track record at Baptist Health Medical Group, I excel in HIPAA compliance and customer service, enhancing patient satisfaction and clinic efficiency. Skilled in multitasking and active listening, I adeptly manage high call volumes, ensuring confidentiality and fostering positive patient experiences. My approach significantly contributes to a welcoming and efficient environment.
Overview
11
11
years of professional experience
Work History
Certified Medical Assistant
Baptist Health Medical Group
03.2018 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
CSR
LGE-KU
02.2022 - 10.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
CSR
General Dynamics
12.2013 - 12.2015
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate of Science - General Studies
Somerset Community College
Somerset, KYHigh School Diploma -
Clay County High School
Manchester KY05-2012
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Attention to detail
- Multitasking and organization
- Call center experience
- Customer focus
- Complaint handling
- Customer service
- Active listening
Timeline
CSR
LGE-KU
02.2022 - 10.2022
Certified Medical Assistant
Baptist Health Medical Group
03.2018 - Current
CSR
General Dynamics
12.2013 - 12.2015
Associate of Science - General Studies
Somerset Community College
High School Diploma -
Clay County High School
Similar Profiles
Rachael BakerRachael Baker
Referral Coordinator at Baptist Health Medical GroupReferral Coordinator at Baptist Health Medical Group
Susan WainscottSusan Wainscott
Patient Access Coordinator at Baptist Health Medical GroupPatient Access Coordinator at Baptist Health Medical Group
Ogeline FonroseOgeline Fonrose
Patient Access Scheduler at Baptist Health Medical GroupPatient Access Scheduler at Baptist Health Medical Group