Joseph Brothers
Lawrenceburg
Summary
Experienced in supervising daily operations, including scheduling shifts and assigning duties to ensure efficient workflow. Coordinated with various departments to maintain operational continuity and provided guidance to junior staff on their tasks and objectives. Conducted performance reviews to identify areas for improvement while managing customer service inquiries effectively. Developed operational strategies that enhanced productivity and compliance with safety regulations, contributing to a positive work environment.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Walmart
Lawrenceburg
10.2022 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated with other departments to ensure smooth flow of operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Established processes for monitoring customer satisfaction levels.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Implemented quality control measures to uphold company standards.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Team Leader
Walmart
Lawrenceburg
01.2019 - 10.2022
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Created training materials and conducted group trainings on new processes or procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Conducted regular performance reviews to assess individual team member progress.
- Ensured compliance with all safety regulations in the workplace.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated daily tasks to team members to optimize group productivity.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Offered training and support to keep team members motivated and working toward objectives.
Cashier
Walmart
Lawrenceburg
08.2017 - 01.2019
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
Education
Associate of Science - Business Administration And Management
Bluegrass Community And Technical College
Lawrenceburg, KY12-2020
High School Diploma -
Anderson County High School
Lawrenceburg, KY06-2017
Skills
- Employee training
- Performance management
- Customer service
- Team building
- Scheduling shifts
- Conflict resolution
- Sales analysis
- Compliance management
- Process improvement
- Communication skills
- Time management
- Staff development
- Data analysis
- Retail operations
- Coaching and mentoring
- Retail operations management
- Staff training and development
- Team leadership
- Problem-solving
- Succession planning
- Staff supervision
- Reporting and documenting
- Verbal and written communication
- Product and service sales
- Strategic thinking
- Corporate social responsibility
- Promotional planning
- Customer service and satisfaction
- Staff management
- Sales growth
- Operations management
- Money handling
- Inventory management
- Employee scheduling
- Strategic planning
- Employee supervision
- Team motivation
- Employee performance evaluation
Affiliations
- Loves concerts
- Traveler
- Sports fanatic
- Collector
- Musician
Timeline
Assistant Manager
Walmart
10.2022 - Current
Team Leader
Walmart
01.2019 - 10.2022
Cashier
Walmart
08.2017 - 01.2019
Associate of Science - Business Administration And Management
Bluegrass Community And Technical College
High School Diploma -
Anderson County High School