Joseph Feese

• Oversee Lexington facility and warehouse
• Monitor customers' inventory balances and coordinate shipments as needed
• Coordinate issues in a timely manager between customers and Miller technicians
• Invoice for customer service calls and sales orders while maintaining the correct billing under various contracts
• Contact customers frequently to ensure they have no issues in order to maintain relationships and better serve their needs.
• Assisted warehouse manager in Louisville office while overseeing large inventory of copier machines, toners for varies brands, models and parts
• Completed various projects to ensure the integrity of customer data

• Transported inventory to various customer destinations, including builders, contractors, and local flooring retailers
• Improved delivery routes that resulted in time savings and more efficient workdays

• Managed daily transactions with retail leaders while delivering inventory including resolving variances and order descrepancies

• Implemented process changes that significantly reduced late deliveries by better coordinating delivery times based on the individual customer needs
• Volunteered to represent delivery agents on safety committee and led discussions on observations in order to improve safety awareness
• Owned responsibility of daily operations of warehouse facility, including managing incoming and outgoing inventory
• Maintained over 98% accuracy on constantly changing inventory levels by focusing on details of product movement
• Established a key control on the handling of inventory to avoid discrepancies between system and actual counts
• Enforced new control/policy with sales representatives in order to mutually benefit all parties

• Verified accuracy of shipping information recorded in system by performing yard checks of trailers on property
• Prevented costly late shipments based on incorrect information
• Directed drivers of inbound shipments on proper placement in yard
• Analyzed drivers' start and departure times in order to reduce downtime
• Improved safety of performing nightly yard checks by implementing changes that made employees more visible to drivers

• Represented company as a main point of contact with retail customers, including inventory delivery and payment
• Improved the customer relationship by timely addressing any variances with an order