Joseph Lee
Monticello
Summary
Dynamic Automotive Technician with a strong work ethic and expertise in engine repair, honed at Walmart. Proven ability to enhance service efficiency and mentor junior staff, while delivering exceptional customer service. Skilled in vehicle inspections and problem-solving, ensuring optimal vehicle performance and safety.
Overview
13
13
years of professional experience
Work History
Automotive Technician
Walmart
Somerset KY
06.2025 - Current
- Diagnosed and repaired vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance services to ensure optimal vehicle performance and safety.
- Collaborated with team members to streamline workflow and enhance service delivery efficiency.
- Mentored junior technicians on best practices for repairs and customer service techniques.
Line Worker
UGN
Somerset Ky
06.2023 - 12.2024
- Operated machinery to assemble and process automotive components efficiently.
- Conducted quality checks to ensure adherence to production standards and specifications.
- Collaborated with team members to streamline workflows and enhance productivity.
- Trained new employees on safety protocols and operational procedures effectively.
Sales Associate
Walmart
Monticello Ky
05.2018 - 06.2023
- Utilized point-of-sale systems effectively for transactions, returns, and customer inquiries to streamline operations.
- Resolved customer complaints promptly, maintaining high satisfaction rates and fostering positive relationships.
- Analyzed sales data to identify trends, informing merchandise selection and restocking decisions for improved profitability.
- Led team initiatives to enhance store organization and presentation, resulting in a more engaging shopping environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Telemarketer
Senture
Monticello Ky
11.2017 - 04.2018
- Conducted outbound calls to promote products and services, fostering customer engagement.
- Managed customer inquiries and provided accurate information regarding offerings.
- Developed persuasive scripts that improved call effectiveness and conversions.
- Trained new team members on telemarketing techniques and company policies.
Sales Associate
Staples
Minot, ND
06.2016 - 10.2017
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Assisted in inventory management, ensuring optimal stock levels and accurate product displays.
- Trained new staff on sales techniques and operational procedures to improve team performance.
- Collaborated with management to implement promotional strategies, driving increased foot traffic and sales revenue.
Warehouse Clerk
United States Marine Corps
Cherry Point NC
06.2013 - 06.2017
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Maintained accurate inventory records using warehouse management systems.
- Assisted in receiving shipments and verifying contents against purchase orders.
- Organized stock in designated locations to optimize space and accessibility.
- Conducted routine inspections of equipment to ensure safety compliance.
Education
High School Diploma -
Minarets High School
Madera, CA05.2013
Skills
- Strong work ethic
- Changing tires
- Attention to detail
- Engine repair
- Problem-solving
- Valid Driver's license
- Hand and power tools
- Time management
- Customer service
- Tire services
- Vehicle inspection
- System repairs
- Heavy lifting
- Vehicle inspections
- Customer relations
- Flexible schedule
- Preparing work orders
Timeline
Automotive Technician
Walmart
06.2025 - Current
Line Worker
UGN
06.2023 - 12.2024
Sales Associate
Walmart
05.2018 - 06.2023
Telemarketer
Senture
11.2017 - 04.2018
Sales Associate
Staples
06.2016 - 10.2017
Warehouse Clerk
United States Marine Corps
06.2013 - 06.2017
High School Diploma -
Minarets High School