Joseph Lewis
Louisville
Summary
Results-oriented and enthusiastic Program Coordinator with extensive experience in patient care best practices. Excellent problem-solving skills and a strong focus on client satisfaction. Thrives in fast-paced, time-sensitive environments and works effectively under stress. Proven ability to identify areas for improvement and provide recommendations, resulting in increased productivity and profitability. Demonstrates exceptional leadership abilities and excels at establishing positive and solid relationships with individuals at all levels. Highly skilled in active listening and possesses excellent social skills. Energetic and resilient, with a proven track record of stamina. Proficient in PC usage.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
4Star Guidance LLC
02.2024 - Current
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Formulated strategic plans aligning with overall company vision; setting achievable short and long-term goals to drive growth and profitability.
- Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
- Implemented rigorous risk management protocols, minimizing exposure to financial and operational risks through proactive measures.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
Program Coordinator
Magnolia Health Plan
09.2017 - 02.2024
- Assist in activities related to the medical and psychosocial aspects of utilization and coordinated care
- Screen members by priority for case management (CM) assessment
- Perform transition of care duties to include but not limited, to contact the member’s attending physician, member or medial power of attorney, other medical providers (home health agencies, equipment vendors) for information pertaining to special needs
- Maintain performance and quality standards based on call center metrics
Director of Medical Billing
Billing Key Behavioral Essentials, D.B.A- Guide Steps Healthcare
04.2014 - 09.2017
- Responsible for submitting medical claims to client’s insurance company for billing purposes
- Assisted with helping clients obtain and update for prior authorization with insurance providers
- Responsible for following up with denied claims and resolving payment solutions on behalf of clients
Site Manager
Billing Key Behavioral Essentials, D.B.A- Guide Steps Healthcare
07.2013 - 04.2014
- Responsible for payment of all company bills and maintaining all company’s vehicles
- Responsible for payroll for all employees
- Assisted with necessary documentation to receive certifications for other site locations
- Ensured that all policies set forth by the company are followed and adhered to by the employees
Lead Production Tech
Nissan/ Kelly Services
07.2012 - 07.2013
- Responsible for making production repairs on vehicles and stocking production parts throughout the zone assigned to me
- Oversaw 25 other techs to ensure that all company’s policies and procedures were being followed, while working hand in hand with the area manager within the unit
- Head Safety Person for the Zone
- Responsible for placing all defected parts that were unable to be repaired in the company’s system to ensure they were not being manufactured to clients
Customer Service Representative
Gulf South Medical Supply
12.2011 - 07.2012
- Operated the company’s ordering and stocking systems, while accepting customer’s calls to assist with placing and tracking their orders
- Assist in helping resolving customer’s complaints in a high call volume environment
- Assist the customers with their purchases and interest in merchandise
Warehouse Associate Picker/ Packer
Gulf South Medical Supply
11.2007 - 11.2011
- Responsible for assisting customer’s with merchandise orders
- Maintain an accuracy rate of 99% for all orders placed in the company’s directory
- Assist with staging freight to be shipped as well as maintaining warehouse stock
Warehouse Associate
Friends of Children of Mississippi, Inc.
03.2006 - 03.2007
- Responsible for placing inventory orders for the company’s daycare center
- Responsible for making telephone calls in regards to placing orders
- Assisted in delivering customer’s orders and maintaining warehouse stock
Education
Associate of Arts - Computer Science
Hinds Community College
05.2007
High School Diploma - College Preparation
Lanier High School
Jackson, MS05.2005
Skills
- Operations management
- Cross-functional teamwork
- Strategic planning
- Process improvement
- Executive leadership
- Compliance management
- Human resources management
- Cross-functional collaboration
- Cost savings and reduction
- Business administration
- Management
- General management and administration
- Financial oversight
- Policy development
Officeskills
- Data Entry skills, with a Typing speed of at least 45-50 WPM
- 5+ years of a Healthcare background with Medical Terminology and a familiarity of Clinical issues
- 10+ year of working experience with Microsoft Word and Excel
- 5+ year of knowledge of HIPAA Compliance requirements
- Experience working in a Physician, Provider, and/or Medical Office
Certification
CPR Certification
Timeline
Chief Operating Officer
4Star Guidance LLC
02.2024 - Current
Program Coordinator
Magnolia Health Plan
09.2017 - 02.2024
Director of Medical Billing
Billing Key Behavioral Essentials, D.B.A- Guide Steps Healthcare
04.2014 - 09.2017
Site Manager
Billing Key Behavioral Essentials, D.B.A- Guide Steps Healthcare
07.2013 - 04.2014
Lead Production Tech
Nissan/ Kelly Services
07.2012 - 07.2013
Customer Service Representative
Gulf South Medical Supply
12.2011 - 07.2012
Warehouse Associate Picker/ Packer
Gulf South Medical Supply
11.2007 - 11.2011
Warehouse Associate
Friends of Children of Mississippi, Inc.
03.2006 - 03.2007
High School Diploma - College Preparation
Lanier High School
Associate of Arts - Computer Science
Hinds Community College
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