Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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JOSEPH SCOTT

JOSEPH SCOTT

Drive, West Bay Grand Cayman

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

11
11
years of professional experience

Work History

Group Strategic Collections Manager

The Recovery Unit Collection Agency (RUCA)
06.2018 - 12.2022


  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Served customers and followed outlined steps of service.
  • Resolved problems, improved operations and provided exceptional service.
  • Used coordination and planning skills to achieve results according to schedule.

Operations Manager

Sprint Financial Services
11.2014 - 12.2017
  • Contact clients regarding payments
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
  • Enter payments and reconcile payments with the bank account
  • Co-ordinate the recovery of collateral with the bailiff
  • Coordinate field collection activities
  • File law suits and make representation
  • Analyze the risk profile of prospects and make recommendations to the underwriter
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

Team Leader

Total Advertising Solutions ltd
04.2013 - 06.2014


  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.

Business Studies Teacher

St Andrew High School for Girls
09.2008 - 08.2010
  • Adapted teaching strategies to remain inclusive to multiple learning styles.
  • Exposed students to economic reasoning skills to build perspective and critical thinking skills.
  • Planned lessons to reflect group and individual student needs utilizing creative instruction to teach individual roles of citizenship.
  • Evaluated student assignments and projects with corrective comments to guide reasoning skills.

Education

High School Diploma -

Charlemont High School
08.1999

Bachelor of Education - Business & Computer Studies

University of Technology Jamaica
237 Old Hope Road Kingston
11.2007

Skills

  • Logistics Oversight
  • Process Improvement Strategies
  • Planning and Implementation
  • Sales Tracking
  • Team Leadership
  • Focus and Follow-Through
  • Customer Service
  • Client Relations

Accomplishments


  • The Cynthia Gill Award for Ethics
  • 2nd Place Top Debtor Award 2021
  • 2nd Place Top Debtor Award 2022
  • Excelsior Primary Infant Department Parent Teacher Association President.

Timeline

Group Strategic Collections Manager

The Recovery Unit Collection Agency (RUCA)
06.2018 - 12.2022

Operations Manager

Sprint Financial Services
11.2014 - 12.2017

Team Leader

Total Advertising Solutions ltd
04.2013 - 06.2014

Business Studies Teacher

St Andrew High School for Girls
09.2008 - 08.2010

High School Diploma -

Charlemont High School

Bachelor of Education - Business & Computer Studies

University of Technology Jamaica

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JOSEPH SCOTT