JOSEPH SCOTT
Drive, West Bay Grand Cayman
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
11
11
years of professional experience
Work History
Group Strategic Collections Manager
The Recovery Unit Collection Agency (RUCA)
1 A Randolph Avenue Kingston 5 St. Andrew
06.2018 - 12.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Served customers and followed outlined steps of service.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
Operations Manager
Sprint Financial Services
11.2014 - 12.2017
- Contact clients regarding payments
- Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
- Enter payments and reconcile payments with the bank account
- Co-ordinate the recovery of collateral with the bailiff
- Coordinate field collection activities
- File law suits and make representation
- Analyze the risk profile of prospects and make recommendations to the underwriter
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Team Leader
Total Advertising Solutions ltd
3 Beechwood Avenue Kingston 5 St. Andrew
04.2013 - 06.2014
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Business Studies Teacher
St Andrew High School for Girls
6 Cecelio Avenue Kingston 10 St. Andrew
09.2008 - 08.2010
- Adapted teaching strategies to remain inclusive to multiple learning styles.
- Exposed students to economic reasoning skills to build perspective and critical thinking skills.
- Planned lessons to reflect group and individual student needs utilizing creative instruction to teach individual roles of citizenship.
- Evaluated student assignments and projects with corrective comments to guide reasoning skills.
Education
High School Diploma -
Charlemont High School
08.1999
Bachelor of Education - Business & Computer Studies
University of Technology Jamaica
237 Old Hope Road Kingston11.2007
Skills
- Logistics Oversight
- Process Improvement Strategies
- Planning and Implementation
- Sales Tracking
- Team Leadership
- Focus and Follow-Through
- Customer Service
- Client Relations
Accomplishments
- The Cynthia Gill Award for Ethics
- 2nd Place Top Debtor Award 2021
- 2nd Place Top Debtor Award 2022
- Excelsior Primary Infant Department Parent Teacher Association President.
Timeline
Group Strategic Collections Manager
The Recovery Unit Collection Agency (RUCA)
06.2018 - 12.2022
Operations Manager
Sprint Financial Services
11.2014 - 12.2017
Team Leader
Total Advertising Solutions ltd
04.2013 - 06.2014
Business Studies Teacher
St Andrew High School for Girls
09.2008 - 08.2010
High School Diploma -
Charlemont High School
Bachelor of Education - Business & Computer Studies
University of Technology Jamaica