Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Joseph Welcome

George Town,Cayman Islands

Summary

Innovative Engineer recognized for exceptional productivity and efficient task execution. Expertise in project management, process enhancement, and technical troubleshooting. Strong problem-solving and critical thinking abilities facilitate effective collaboration and innovative solutions. Proven success in fast-paced environments with a focus on detail and deadline compliance.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Junior Network and Telephony Engineer

Kirk-IT
Grand Cayman, Cayman Islands
07.2019 - Current
  • Executed installations of Fortinet, Mitel, VTech, GrandStream, and HPE Aruba products.
  • Supported systems for Fortinet, Mitel, VTech, Grand Stream, and HPE Aruba to ensure optimal performance.
  • Quoted and sold Fortinet, Mitel, VTech, Grandstream, and HPE Aruba products to drive revenue growth.
  • Provided remote support for Windows systems, addressing user needs efficiently.
  • Managed Active Directory changes and support to enhance user access control.
  • Developed network topology designs using Microsoft Visio to improve infrastructure clarity.
  • Conducted site audits prior to customer onboarding to ensure readiness.
  • Finished projects on time and within budget.
  • Communicated with clients and coworkers about analysis results.
  • Assisted in troubleshooting issues related to product design or manufacturing processes.
  • Prepared estimates and budgets.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Systems Support Engineer

Applied Computer Technologies (ACT)
Grand Cayman, Cayman Islands
06.2016 - 07.2019
  • Managed service desk operations to ensure efficient support for end users.
  • Conducted network refreshes, including bank switches and routers, enhancing connectivity.
  • Rebuilt Windows PCs to maintain operational efficiency.
  • Executed software installations to meet organizational needs.
  • Collaborated with HP for virtual desktop infrastructure (VDI) support.
  • Supported banking applications to ensure seamless functionality.
  • Oversaw inventory system management for accurate asset tracking.
  • Managed service desk operations to ensure prompt issue resolution.
  • Supported Mitel systems to maintain communication efficiency and to optimize user experience.
  • Provided support for banking applications to enhance user experience.
  • Executed Layer 1 network changes to improve end user connectivity.
  • Facilitated desk setups for user onboarding to streamline processes.
  • Coordinated desk moves to optimize workspace utilization.
  • Administered Active Directory changes on Windows server for enhanced security.
  • Oversaw print management on Windows server to reduce operational costs.

Tour Operator & Sales Representative

Dolphin Discovery (Cayman)
Grand Cayman, Cayman Islands
01.2014 - 09.2016
  • Organized and led tours, enhancing guest experiences throughout excursions.
  • Facilitated payment processing for the company to ensure timely transactions.
  • Managed sales inventory to optimize stock levels and availability.
  • Collaborated with cruise line sales representatives on guest returns and incident reports.

Tour Operator

Resort Sports
Grand Cayman, Cayman Islands
11.2011 - 07.2013
  • Coordinated guest returns and incident reports with cruise line sales representatives.
  • Received payments for company services to ensure accurate financial tracking.
  • Managed sales inventory to optimize product availability and revenue potential.

Information Technology Internship

Maples and Calder
Grand Cayman, Cayman Islands
06.2007 - 08.2007
  • Assisted with HPE server tape backups to ensure data integrity.
  • Shadowed HPE server tape audits, enhancing knowledge of compliance processes.
  • Reviewed service desk tasks, contributing to efficient ticket resolution.

Education

Comp Tia A+ - Information Technology

University College of The West Indies (UWI)
Cayman Islands
12.2012

Bachelor of Science - Information Technology, Network Engineering

New England Institute of Technology (NEIT)
Rhode Island, USA
09.2011

Associate of Science - Information Technology, Network Engineering

New England Institute of Technology (NEIT)
Rhode Island, USA
10.2009

Certificate Degree - Computer Applications

University College of The Cayman Islands (UCCI)
Cayman Islands
06.2006

High School Diploma -

John Gray High School (JGHS)
Cayman Islands
06.2004

Skills

  • Mitel MiVoice PBX and handsets
  • Fortinet firewalls and VPNs
  • HPE Aruba switching
  • Network troubleshooting
  • Remote technical support
  • Effective communication
  • Team collaboration
  • Professionalism
  • Production support
  • System design
  • Value engineering
  • Oracle POS systems
  • Mitel, VTech, and Grandstream PBX systems
  • Active Directory management
  • Windows server administration
  • Network services and telephony
  • Structured cabling solutions
  • Wireless site surveys
  • Ruckus wireless systems
  • Problem-solving abilities
  • Network configuration
  • Fortinet configuration
  • Mitel support
  • Windows systems support
  • Service desk management
  • Remote support
  • Technical documentation
  • Inventory management
  • Machine learning
  • Technical proficiency
  • Excellent communication
  • Communication skills
  • Teamwork and collaboration
  • System troubleshooting
  • Cost analysis
  • System integration

Certification

  • CompTIA A+
  • Fortinet NSE 4
  • Aruba Switching Fundamentals
  • Aruba ACSA
  • Cloudlink Onboarding for MiVoice Business
  • Mitel Standard Linux Rel 11.0
  • MiVoice Border Gateway (MBG) rel 11.0 Technical Certification
  • MiVoice Business (MCD3300) rel 9.1 Core Technical Certification
  • MiVoice Business (MCD3300) rel 9.1 Core
  • MiVoice Business Rel 10.1 Networking, Clustering, and Resiliency I+M Certificate
  • MiVoice Business Rel 10.0: Networking, Clustering, and Resiliency I+M - Certificate
  • MiVoice Business (MCD-3300), Rel 10.2, I&M Technical Certification
  • MiVoice Business (MCD-3300) rel 9.1 Networking, Clustering, and Resiliency Technical Cert
  • MiVoice Business Primer Certificate
  • Mitel MiVoice Business Rel 9.1 Core I+M Remote Leader-Led
  • MiVoice Business Standalone ACD
  • E911 Services Primer, 2021
  • MiVoice Business Rel 10.1 Fast Track I+M
  • MiVoice Business Rel 9.4 Core I+M
  • MiVoice Business Rel 9.1 Core I+M Remote Leader-Led
  • MiVoice Business Rel 9.4 NCR I+M Certificate
  • Micollab rel 9.7 I+M certification
  • Micollab rel 9.6 I+M certification
  • Micollab rel 9.5 I+M certification
  • Micollab rel 9.4 I+M certification
  • Micollab rel 9.2 I+M certification

Languages

English
First Language
Spanish
Intermediate (B1)
B1

References

References provided on request.

Timeline

Junior Network and Telephony Engineer

Kirk-IT
07.2019 - Current

Systems Support Engineer

Applied Computer Technologies (ACT)
06.2016 - 07.2019

Tour Operator & Sales Representative

Dolphin Discovery (Cayman)
01.2014 - 09.2016

Tour Operator

Resort Sports
11.2011 - 07.2013

Information Technology Internship

Maples and Calder
06.2007 - 08.2007

Comp Tia A+ - Information Technology

University College of The West Indies (UWI)

Bachelor of Science - Information Technology, Network Engineering

New England Institute of Technology (NEIT)

Associate of Science - Information Technology, Network Engineering

New England Institute of Technology (NEIT)

Certificate Degree - Computer Applications

University College of The Cayman Islands (UCCI)

High School Diploma -

John Gray High School (JGHS)

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Joseph Welcome