Rafael R. De La Torre Cuellar
Grand Cayman,BoddenTown
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Browns Holdings Ltd
Bodden Town, Grand Cayman
02.2023 - Current
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
General Surgery Resident
University Hospital Calixto Garcia
Plaza, La Habana
08.2021 - 02.2023
- Assisted in pre and post-operative care of general surgery patients.
- Counseled patients about lifestyle modifications needed before or after surgery.
- Managed patient health records and documentation.
- Reviewed relevant literature to stay abreast of advances in the field.
- Developed individualized treatment plans for each patient.
- Conducted physical exams, laboratory tests, and diagnostic imaging studies.
- Instructed medical students in techniques related to general surgery procedures.
- Monitored vital signs of post-surgical patients to assess recovery progress.
- Provided emotional support to family members prior to and following a procedure.
- Prepared reports summarizing case histories, diagnoses, treatments provided, medications prescribed.
- Maintained accurate records for all surgeries performed.
- Assisted with maintaining sterile environment during operations.
- Performed endoscopic procedures and surgeries, including hernia repairs and gallbladder removal.
- Participated in rounds with attending physicians to discuss patient cases.
- Observed established protocols while performing various surgical tasks.
- Evaluated the effectiveness of treatments through chart reviews and assessments.
- Attended conferences, lectures, seminars, and workshops related to general surgery topics.
- Provided medical assistance during emergency surgical interventions.
- Collaborated with other healthcare professionals to develop a comprehensive plan of care for each patient.
- Prescribed medications, including antibiotics and sedatives, to prepare and treat surgical patients.
- Performed scheduled and emergency surgeries.
- Examined patients' medical history, medication allergies, physical condition and test results to verify necessity of operations and determine proper procedures.
- Assessed operating room for sterility before beginning procedures by evaluating overall room cleanliness, instruments and equipment.
Sales Clerk
Toros y Tapas
Plaza, La Habana
01.2018 - 10.2020
- Processed sales transactions accurately and efficiently utilizing POS systems.
- Performed regular inventory counts to ensure accurate records were maintained.
- Prepared merchandise for shipment according to company policy ensuring correct packing materials were used.
- Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
- Developed relationships with vendors to obtain best prices on goods purchased for resale.
- Followed up on customer requests or concerns in a timely manner.
- Performed price checks for items requested by customers when needed.
- Greeted customers and responded to inquiries in a professional manner.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Identified opportunities to increase sales through cross-selling techniques.
Education
M.D. - Medicine (Pre-Medicine)
University Hospital Calixto Garcia
La Habana. Cuba08-2021
Bachelor of Science - Biological And Physical Sciences
Gerardo Abreu Fontan
La Habana. Cuba07-2012
High School Diploma -
Jose Marti High School
La Habana. Cuba07-2009
Skills
- Scheduling
- Account updating
- Inbound and Outbound Calling
- Consultative Sales
- Information Security
- Call Management
- Paperwork Processing
- Store maintenance
- Spreadsheets
- Problem Resolution
- Critical Thinking
- Adaptive team player
- Staff Training
- Courteous demeanor
- Multi-Task Management
- Reading Comprehension
- Conflict Resolution
- Credit card payment processing
Affiliations
- Books and music aficionado, i play bass and drums
Languages
Spanish
First Language
English
Proficient (C2)
C2
Norwegian
Beginner
A1
Certification
- First aid certificate
References
References available upon request.
Timeline
Customer Service Representative
Browns Holdings Ltd
02.2023 - Current
General Surgery Resident
University Hospital Calixto Garcia
08.2021 - 02.2023
Sales Clerk
Toros y Tapas
01.2018 - 10.2020
M.D. - Medicine (Pre-Medicine)
University Hospital Calixto Garcia
Bachelor of Science - Biological And Physical Sciences
Gerardo Abreu Fontan
High School Diploma -
Jose Marti High School
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