Josh Brooks
1316 Greensburg Rd. Edmonton
Summary
Dynamic Service Technician with a proven track record at Farmor LLC, excelling in equipment installation and repair. Recognized for exceptional customer service and attention to detail, I effectively diagnosed issues and implemented preventive maintenance strategies, enhancing operational efficiency and team productivity. Committed to continuous learning and fostering a collaborative work environment.
Overview
18
18
years of professional experience
Work History
Service Technician
Farmor Llc
09.2018 - Current
- Diagnosed and repaired equipment malfunctions to maintain operational efficiency.
- Conducted routine maintenance checks, ensuring adherence to safety protocols.
- Collaborated with team members to troubleshoot technical issues effectively.
- Assisted in training new technicians on equipment handling and safety practices.
- Managed inventory of tools and parts, optimizing resource allocation.
- Documented service reports accurately for compliance and future reference.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.
Leader
A&y Enterprise
05.2008 - 09.2018
- Led cross-functional teams to streamline operational workflows and enhance productivity.
- Developed and implemented strategic initiatives to drive company growth and market presence.
- Mentored junior staff, fostering skill development and promoting a collaborative team environment.
- Analyzed performance metrics to identify areas for operational improvements and cost reductions.
- Trained employees on Product or Service and assigned duties.
- Oversaw day-to-day activities of Number employees in Type establishment, fostering inspiring atmosphere to optimize employee experiences.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Diesel Technician - Heavy And Light Duty Diesel
WyoTech
Blairsville, PA09.2008
High School Diploma -
Cumberland County High School
Burkesville, KY05.2007
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Mechanical aptitude
- Hand tool expertise
- Electrical systems
- Plumbing
Timeline
Service Technician
Farmor Llc
09.2018 - Current
Leader
A&y Enterprise
05.2008 - 09.2018
Diesel Technician - Heavy And Light Duty Diesel
WyoTech
High School Diploma -
Cumberland County High School