Summary
Overview
Work History
Education
Skills
Timeline
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Josh Cole

Erlanger

Summary

Dependable Sortation Associate bringing superior work ethic and proven time management skills necessary to meet challenging performance targets. Familiar with picking, preparing and shipping wide range of merchandise. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Capable Learning Assistant with 1 years of experience. Works diligently to enable aspiring young minds to blossom into professionals and industry leaders through guided study and mentorship. Passionate about improving academic experiences to instill knowledge and life skills.

Overview

4
4
years of professional experience

Work History

Sortation Associate / Ramp Building/Learning Ambassador

Amazon
07.2021 - 01.2024
  • Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
  • Sorted packages into delivery routes by factors such as size, weight and destination.
  • Met demanding performance targets by working efficiently and backing up fulfillment team members.
  • Evaluated condition of items to determine whether to accept or reject returns and routed acceptable items to stations for repackaging and resale.
  • Operated machines to sort, move and box items for customers.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Packed boxes and stock using organizational guidelines.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students.
  • Monitored students in use and care of classroom equipment and materials to prevent injuries and damage.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
  • Distributed textbooks, workbooks, papers and pencils to students.

Merchandiser

PepsiCo
04.2021 - 05.2021
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Helped customers locate desired items and assisted with carrying heavy loads.

Checklist Supervisor

Kroger
11.2019 - 04.2021
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Answered phone calls and responded to questions and concerns.
  • Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.

Education

Dixie Heights High School
Fort Mitchell, KY
07.2010

Skills

  • Creative Thinking
  • Team Building
  • Employee Development
  • Problem Solving
  • Problem-Solving
  • Decision Making
  • Verbal and Written Communication
  • Team Collaboration
  • Customer Service
  • Slide Shows
  • Time Management
  • Arrival/Departure Procedures
  • Team Leadership
  • Cargo Equipment Operation
  • Safety Procedures

Timeline

Sortation Associate / Ramp Building/Learning Ambassador

Amazon
07.2021 - 01.2024

Merchandiser

PepsiCo
04.2021 - 05.2021

Checklist Supervisor

Kroger
11.2019 - 04.2021

Dixie Heights High School

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Josh Cole