Joshua Brinegar
Lexington,KY
Summary
Dynamic leader with a proven track record at Papa Johns International Inc., excelling in crowd control and exceptional customer service. Mastered leadership and problem-solving, driving business growth and fostering customer loyalty. Known for integrity and multi-tasking strength, consistently enhancing team performance and achieving operational excellence without compromising service quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bouncer
McCarthy's
07.2023 - Current
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
- Maintained order during high-profile events, coordinating efforts with other security personnel for crowd control management.
- Contributed to venue profitability by ensuring maximum capacity was maintained without compromising guest safety or comfort.
- Assisted in training new bouncers, ensuring they were well-versed in security procedures and venue policies.
- Furnished patrons with ticket stubs, wrist bands and hand stamps to denote rightful admission.
General Manager
Papa Johns International Inc.
07.2013 - 01.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
Sales Associate
Family Heritage
07.2023 - 10.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
Education
No Degree -
University of Kentucky
Lexington, KYSkills
- Crowd control
- Leadership and team building
- Problem-solving skills
- Physical strength
- Problem resolution
- Patience and tolerance
- Integrity and honesty
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Exceptional customer service
Certification
- COA
- Servsafe
- TIPS
Timeline
Bouncer
McCarthy's
07.2023 - Current
Sales Associate
Family Heritage
07.2023 - 10.2023
General Manager
Papa Johns International Inc.
07.2013 - 01.2024
No Degree -
University of Kentucky
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