Joshua Duvall
Frankfort
Summary
Seasoned Automotive Technician with solid background in vehicle repair and maintenance. Possess strong diagnostic skills, adept at troubleshooting complex mechanical issues while ensuring quality customer service. Demonstrated abilities in team leadership, task management, and effective communication. Previous roles have seen significant improvements in efficiency and customer satisfaction rates due to innovative problem-solving strategies and a commitment to continuous professional development.
Overview
19
19
years of professional experience
Work History
Automotive Technician
David Toles Auto Pro
Frankfort
11.2015 - Current
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Inspected vehicle engines and other components to identify potential issues.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Attended technical training courses when available to increase knowledge base.
- Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
- Operated a variety of shop equipment safely and efficiently.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Performed drive ability tests on vehicles after repairs were completed.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
Automotive Technician
Select Auto Sales And Service
Frankfort
08.2008 - 11.2015
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Inspected vehicle engines and other components to identify potential issues.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Attended technical training courses when available to increase knowledge base.
- Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
- Operated a variety of shop equipment safely and efficiently.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Communicated effectively with customers about repair progress and costs involved.
- Performed drive ability tests on vehicles after repairs were completed.
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
Automotive Technician
Bob Allen Chrysler Dodge Jeep
Frankfort
06.2006 - 07.2008
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Inspected vehicle engines and other components to identify potential issues.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Attended technical training courses when available to increase knowledge base.
- Operated a variety of shop equipment safely and efficiently.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Communicated effectively with customers about repair progress and costs involved.
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
Education
General Studies
Western Hills High School
Frankfort Kentucky 06-1999
Skills
- Engine diagnostics
- Brake inspection
- Electrical troubleshooting
- Vehicle maintenance
- Computerized diagnostics
- Customer service
- Parts ordering
- Repair estimates
- Technical training
- Drive ability testing
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Writing work tickets
- Suspension systems
Timeline
Automotive Technician
David Toles Auto Pro
11.2015 - Current
Automotive Technician
Select Auto Sales And Service
08.2008 - 11.2015
Automotive Technician
Bob Allen Chrysler Dodge Jeep
06.2006 - 07.2008
General Studies
Western Hills High School