Summary
Overview
Work History
Education
Skills
Certification
Volunteer Work
Timeline
Generic

Joshua Evans

London,Kentucky

Summary

Proven leader with a track record of enhancing productivity and fostering growth. Leveraged communication and critical thinking skills to resolve inefficiencies, achieving significant process improvements. Excelled in roles requiring adaptability and teamwork, notably at Walmart D.C. through being an order filler, back-up CSD, safety team member, and working in the Leadership Ascend Program into management. Successful handling of high-volume work. Diligently enhancing career skills through the GUILD program obtaining a People and Business Leadership Certificate through Bellevue University and with current enrollment through the SparkChain program for a certificate in Supply Chain administration through the University of Tennessee. Furthering opportunities by pursuing a Bachelor's Degree in Supply Chain, Logistics, and Transportation Management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Area Manager

Walmart D.C.
10.2024 - Current
  • Manage/ co-manage a team of over 100 associates in a high-volume distribution environment.
  • Drive operational excellence by removing barriers and streamlining processes to enhance safety, quality, and production performance.
  • Foster a culture of continuous improvement and accountability through strong leadership and daily engagement.
  • Promote a positive and inclusive work environment, boosting team morale and associate satisfaction.
  • Collaborate cross-functionality with leadership teams to align on goals and implement process improvements.

Assistant Manager

FedEx: Ground
05.2019 - Current
  • Assisted with oversight of team members and daily operations.
  • Assisted with facilitating pick-up and delivery of packages.
  • Monitored and ensured quality of packages enroute to destinations.
  • Ensure DOT compliance with vehicles.

Order Filler

Walmart D.C.
01.2022 - 10.2024
  • Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
  • Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
  • Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
  • Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.

Customer Service Representative

Senture
04.2018 - 04.2019
  • Responded to customer requests for products, services, and company information via telephone.
  • Tracked customer policies and updated with most recent customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Operations Manager

Jurassic Quest
07.2015 - 03.2019
  • Devised processes to boost long-term business success and increase profit levels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Education

Somerset Community College
London, KY

Certificate - People And Business Leadership

Bellevue University
Bellevue, NE

High School Diploma -

North Laurel High School
London, KY
2015

Skills

  • Communication
  • Leadership
  • Customer Service
  • Creativity
  • Critical Thinking
  • Problem Solving
  • Time Management
  • Teamwork
  • Punctuality
  • Adaptability
  • Staff management
  • Relationship building and management
  • Team development
  • Cross-functional collaboration
  • Staff training and development
  • Process improvement

Certification

  • Walmart D.C. CSD Lead
  • People and Business Leadership

Volunteer Work

Worked with the local BackPack Club to put together bags for students in insecure environments to have readily accessible meals available when school was not in session


Participates yearly in local Trunk-or-Treat handing candy out to nursing homes around Halloween


Worked with a local church for their Summer Feeding Program providing meals to less fortunate children during the summer months when they were not provided meals without the functioning of the school systems and would have otherwise went without. 


Participated in hosting a 'Prom Night' for the elderly of Laurel Heights Home for the Elderly 

Timeline

Area Manager

Walmart D.C.
10.2024 - Current

Order Filler

Walmart D.C.
01.2022 - 10.2024

Assistant Manager

FedEx: Ground
05.2019 - Current

Customer Service Representative

Senture
04.2018 - 04.2019

Operations Manager

Jurassic Quest
07.2015 - 03.2019

Somerset Community College

Certificate - People And Business Leadership

Bellevue University

High School Diploma -

North Laurel High School

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Joshua Evans