Joshua Frazier
Tompkinsville
Summary
Dedicated Member Advocate with expertise in compassionate support, event coordination, and regulatory compliance. Committed to enhancing member engagement and fostering positive relationships through effective communication and customer service.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Member Advocate
Longevity Health Plan
Palm Beach
10.2025 - Current
- Assisted members with over-the-counter benefit ordering from catalog to ensure access to necessary products
- Provided compassionate visits to members needing extra support, enhancing their emotional well-being
- Facilitated music therapy sessions using the Sing Fit program to enhance member engagement and well-being.
- Marketed plan at vendor events and within facilities to increase awareness and participation
Activity Director
Signature Healthcare of Monroe County
Tompkinsville
07.2021 - 10.2025
- Coordinated events and activities to promote social interaction among residents, fostering community engagement.
- Led group activities that fostered participation and enjoyment for all attendees.
- Supported admissions and marketing director in planning and executing marketing events to attract potential residents.
- Recorded participation and preferences to inform ongoing program development and enhance future offerings.
Dietary Manager
Signature Healthcare of Monroe County
Tompkinsville
01.2021 - 07.2021
- Managed dietary staff, ensuring compliance with health regulations and standards to enhance safety and quality.
- Supervised food service staff, upholding high service standards to improve customer satisfaction.
- Coordinated menu planning with nutrition staff and culinary teams.
- Implemented training programs for kitchen personnel on nutrition practices.
- Assisted in budgeting and resource allocation for food service operations, optimizing operational efficiency.
Education
High School Diploma -
Monroe County High School
Tompkinsville, KY05-2013
Skills
- over-the-counter benefits
- music therapy facilitation
- event marketing
- Community engagement
- Customer service
- communication skills
- Written communication
- Empathetic communication
- community engagement
Certification
- Certified Activity Director
- Certified Nursing Assistant
Timeline
Member Advocate
Longevity Health Plan
10.2025 - Current
Activity Director
Signature Healthcare of Monroe County
07.2021 - 10.2025
Dietary Manager
Signature Healthcare of Monroe County
01.2021 - 07.2021
High School Diploma -
Monroe County High School