Joshua Hensley
Harlan
Summary
Delivered positive customer service outcomes in utilities environment through reliable support and communication.,Strengthened service, Microsoft Word, planogram, sales, and payroll performance across work tasks.,Completed associate degree in electronic engineering studies.
Overview
20
20
years of professional experience
Work History
Senior Customer Service Representative
LG&E and KU Energy LLC
2015.10 - Current
- Taking incoming emails and monitoring social media requests from customers. Was a part of the RIO Upgrade project. Assisted in training representatives in new skills as nester.
Assistant Coach
Hibbett Sports
2014.11 - 2015.09
Managed team members and provided customer support while coordinating payroll tasks and inventory management.
Order Filler
Walmart Distribution Center
2014.07 - 2014.09
Filled store orders on pallets for shipment.
Store manager
GameStop
2007.01 - 2014.01
Processed payroll, tracked inventory, supported customer service, and assisted staff with daily tasks.
Education
undefined
Southeast Kentucky Community and Technical College
Associate of Science - Electrical and Electronics Engineering
ECPI University
Virginia Beach, VA09.2019
High school diploma - undefined
Penn Foster
01.2007
Skills
- Helped customers with billing, contract management, and other key needs
- Supported retail operations and customer needs
- Assisted customers with fast service and product guidance
- Helped maintain merchandising standards across sales floor
- Contributed to sales goals through customer interactions
- Supported store operations and daily management tasks
- Assisted with visual displays and product presentation
- Helped drive retail sales through service and product knowledge
- Tracked stock levels and supported inventory control
- Helped reduce shrink through careful loss prevention practices
- Supported profitability through efficient sales and store upkeep
Honors & Awards
Kentucky Colonel - State of Kentucky, Apr 2021
Timeline
Senior Customer Service Representative
LG&E and KU Energy LLC
2015.10 - Current
Assistant Coach
Hibbett Sports
2014.11 - 2015.09
Order Filler
Walmart Distribution Center
2014.07 - 2014.09
Store manager
GameStop
2007.01 - 2014.01
High school diploma - undefined
Penn Foster
undefined
Southeast Kentucky Community and Technical College
Associate of Science - Electrical and Electronics Engineering
ECPI University